REI is known for its excellent outdoor products, offering a full range of outdoor items from the typical to the unique. The store is very user-friendly, clean, and well-stocked, with wide aisles that create a feeling of freedom and space. It displays a large selection of gear and clothing, including its own award-winning REI brand. Shoppers can find a surprising selection of shoes and hiking boots with lots of great brands and every size, including kids choices. The staff are consistently described as kind, knowledgeable, professional, warm, and super helpful, with specialized expertise in areas like footwear. They patiently explain details and help customers find the perfect products, creating great shopping experiences and special memories. REI stands behind all products with a 100% satisfaction guarantee, sharing enthusiasm for outdoor adventure whether one is new or a seasoned pro.
Had been riding my bike around all morning and the rear wheel was making an annoying sound. Stopped by and they fixed it within 20 minutes and I was back on the road.
May 2026
The employees helped save me $500 from when I ordered it online to when I picked it up in store and paid for it. Fantastic customer service! Thank you!
April 2026
Nice clean and well set up store but didn't have exactly what I wanted.
