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January 2024 by gerald jerome
Very disappointed in the pricing plan
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November 2023 by Maria M
TJ the store manager went above and beyond to fix a problem that I had gotten into because of going to a third-party store!! NEVER AGAIN will I go to another store that isn’t this one! The other stores promise you so many things and just want to make a sale. And these people have to do all the fixing and explaining because the other stores don’t even know what they are doing!
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July 2023 by Doug DeFord
I don't know what compensation structure these guys have, but they do seem pretty disappointed when you don't buy a new phone right off the bat. Very sales oriented, not very helpful on actually supporting the product you already have.
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July 2023 by Nadine Highland
Manny was great - patient and knowledgeable, and he chuckled at my joking.
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May 2023 by Jobey Smith
Staff are free to promise to customers whatever they want to make a sale and store manager will renege on those promises without remorse or apology. STAY AWAY FROM THIS STORE!
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May 2023 by Randy Hoopes
Every single time I have ever gone to the store I am told in accurate information and given the runaround. I came in a few days ago to do a trade-in, but they said I couldn't do it yet, because my order was not showing as picked up even though I had done it two days earlier so they told me I could go to any Verizon store and do it in a couple of days. I just went to the store now and they said no it has to be the corporate store that does it.
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April 2023 by Palatehacker
This Store Manager and team are excellent. I will NEVER, NEVER, go to a third-party store and I learned a hard lesson. The manager and team here helped me greatly.I bought a phone directly from Verizon via phone. I opted to pick it up to a convenient third party location. The place was sketch, but I was in a rush. I got home and noticed the Samsung box was sealed with scotch tape, not official seals. I thought I was being paranoid, but I checked with this Verizon team and they showed me a quality sealed Samsung phone box.Luckily, I was able to exchange it. The sealed phone seemed to seriously upload my existing data, where the other one was weird, could be in my head.Either way, I dealt with multiple people here to resolve this issue and I am grateful!⭐⭐⭐⭐⭐
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April 2023 by Pam
Needed to upgrade a damaged phone. We are from out of the state. The service was fast with friendly staff. I walked out with my new phone and all the instructions I needed. Thank you!!
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March 2023 by Chris Howell
I bought online and wanted to pick up the item in the store. I didn't want to make small talk and sit in the store for an hour. Well, you can't just pick up the item. You have to sit and wait. Complete waste of time. Customer service rep would not look me in the eye when speaking to me. She just stared at the floor. When I asked a question about the item I was picking up the rep informed me that she didn't know really anything about the item. Perhaps we should be teaching employees to look at people in their eyes when speaking and maybe learn something about the products they are selling.
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January 2023 by T. K.
It's a very good store now. for years we were avoiding this place like a plague, because of the rudeness we experienced a couple of years ago. This time everyone was polite and professional. Kylee was patient and very helpful in helping us to get all the Verizon promotions. we got our new iPhone 14's and cases there.
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December 2022 by J Sunrig
If you want to get no support and get frustrated, see this store. See an authorized Verizon dealer to get results, not this corporate store. Disappointed is the grade.
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November 2022 by Ona Archer
I'm a technically challenged senior citizen! Whenever I'm having problems with my phone, their customer service support is excellent, and they fix my phone in about 10 minutes, and they're professional and friendly! I highly recommend this store!
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November 2022 by Willard Ward
People friendly and knowledgeable. Wait time to see someone for a problem is way too long...almost an hour. They need more people, especially since they are located in our largest mall and the only Verizon store in Kennewick that can do anything for you.
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September 2022 by Priscilla M
This is the best Verizon store in the area. They are very organized and super patient. I watched a young associate try to show an older woman how to use her new phone! Seriously, it took over 45 minutes for him to explain the process ❤️ very nice of him. Renewed my faith in young folks :) get on their wait list as soon as you walk in!
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August 2022 by T Linville
Went in to get ny husband a new phone. They wokers were very nice and helpful. We ended being there for a while because it took a minute to transfer from the old phone to the new. But the Verizon workers were nice and helpful, they were even able to get us a discount on his plan!