This Verizon store in Kennewick provides mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, free 2-day shipping, or same-day delivery where available. The store manager and team are frequently described as excellent, going above and beyond to fix problems, with good customer service and very professional service. They are helpful in providing products and advice, with fast and friendly staff. Multiple reviews strongly advise against using third-party stores, citing bad experiences where those stores made false promises, created issues that required fixing, or provided suspicious, non-official products. The team is acknowledged for greatly helping to resolve these serious problems. However, some feel the staff is very sales oriented, appearing disappointed if a customer does not buy a new phone immediately, and not always helpful in supporting existing products. The store itself offers ample parking and is noted as very secure.
Marianne was awesome with taking care of all my Verizon issues and new products
July 2026
Morgan was a rockstar. I really appreciated her patience and helped me sort through a new phone purchase and test out a variety of accessories. The first time I’ve had this process go so smoothly.
June 2026
Jennifer is an amazing rep, she made us feel comfortable and welcome!