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August 2025 by Guillaume Guy
Nice. I wish they were ways to get the glace at awkward hours but all went well overall.
You can return the key after hours in the mailbox (built into the wall).
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July 2025 by Samuel Wallingford
Great chance you won't get a car, since apparently they have no cars on the lot. And even if they do, they won't put you in a higher class car because they don't feel like it - even as a President's Club member. Instead, they call customers returning today and ask them to return early. Unbelievably unprofessional from an Avis franchisee. Can't blame the person at the counter, this reeks of a poor franchisee.
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June 2025 by Truck USA
Hey guys
Is there any technician IT specialist for database,
Your website or what isn’t working well,
Making online reservation doesn’t show unavailable cars,
I’ve reserved car
I did have business when I arrived said that no any cars
Was confused.
When we drop car late, you try to charge from
Us.
When we reserved and planned to
Grab car from pick up
Location, says no car breaking our plan.
Telling us I’m sorry.
Try to solve your website updates informing customers for available or unavailable cars.
Or write down there sold or rented
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June 2025 by Anthony Rees
FAKE FINAL PRICE. $200 SECURITY DEPOSIT. I'm better off using Turo or Zip. Was about to finalize my booking what military discount. However something just didn't feel right after the review so I decided to call and ask if there are any additional charges or security deposits and of course she wanted to know my reservation first and when I said I didn't have one yet she automatically said that it was a $200 security deposit.
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August 2024 by Heidi K
Do not rent a car here. The employee we had to deal with was the most unhelpful person I’ve ever met. They didn’t have the type of car we reserved and would not offer anything better and instead gave us a downgrade for the same price. They wouldn’t even inquire at their other location for us and demanded we do all the legwork to check with the airport location ourselves. We won’t be coming back to Avis!
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July 2024 by wildlyirrational
Worst car rental place ever. Never have my car or any available cars even when booked months in advance. There's always have an excuse and notify me of an issue minutes before my rental. I tried renting from here three times since it's five minutes drive from home. Very frustrating. Going to SeaTac airport from now on.
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June 2024 by Akshay G
Only one person at the counter and it took forever to get the car. Moreover, the person working was also answering phone calls at the same time. It defeats the purpose to stand in line if someone can call on the phone and get time with the associate before you.
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June 2024 by Ian Yang
I stopped by this location to exchange my rental since it was due for its first maintenance. Alaysha was incredibly patient and nice, helping me with the swap and even giving me an upgrade.
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May 2024 by 林君澤
Super friendly staff, Lindsay was very patient and helpful with our problems, definitely saved the day, thank you so much ?
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May 2024 by Honson Ling
Got my rental here out of pocket due to an accident. The lady here single-handedly keeping the place running! She is super nice and deserves all the praise!
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March 2024 by The Git Gud Grrl
Worst most unhelpful service I have ever gotten at any establishment. Car was damaged and the engine was making terrible noises, was told by Avis customer service I could return to any location for a replacement and the onsite agent at this location not only didn't help, but told me to go back to the airport!
I am currently on vacation, but if I was on a business trip and this happened, I would be reporting it to our contract negotiators. Because no one should have to waste their time so their rental won't die on the side of the road in Seattle.
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January 2024 by Arthur T
This Avis location is difficult to spot and tucked away in the corner.Small pick up area with a few cars available. Car had noticeable damages and stains. Staff was sure to make note of the damages on the vehicle report.Car drove fine during the trip...would have been nice to get an Avis car without any damages/stains/odor for once. At least I receieved the car with a full tank of gas!High traffic area...so be careful getting in and out of the lot.
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October 2023 by Kim
Friendly staff, great customer service, and always has the vehicle I requested available.
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October 2023 by kenya fields
Always 5 star service! Malika! & Regina!
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October 2023 by Poonam Khurana
The staff is very helpful and quick at this location.
