-
October 2023 by Tony Marquez
As always the team at Kent Station is awesome. Cannot say enough about Allison. She was attentive and listen to what we were looking for in terms of a running shoes; to which she was extremely knowledgeable on. And that made her help that much more significant. We will continue to go there when we are in the area.
-
October 2023 by Michelle Flores
Every time I come visit I have an awesome customer service experience. I never feel ignored or pressured to buy anything I don’t need and the staff are knowledgable and friendly. Gaitlin helped me find shoes and he was very helpful and courteous!
-
October 2023 by Hoai Huong P.
I've gone to all three road runner locations and Shajea at this location was the most knowledgeable sales person of all. Very impressive!
-
October 2023 by Somi Ahlbeck
My experience was excellent thanks to Gatlin! He was so knowledgeable, patient, and kind! Would 100000% recommend. Give this man a raise ?Good shoes and custom insoles are not cheap and who wants to be in pain walking/running every day? Gatlin 100% made sure the shoes I got were exactly what I needed and wanted. I learned so much about my feet. Seriously take everyone you love here ❤️
-
September 2023 by Susan Castillo
Great experience! They took time explained my feet and what I needed and we’re very good at fitting the correct shoe. I am wearing them and they are so comfortable. I can’t believe what a difference they make. The young man that help me at the Kent store I believe his name was Galen was fantastic.
-
August 2023 by Glenn Mitsui
Jonah and Gideon are amazing at customer service. The best place to be fitted for running shoes. They stand behind all their products. This place is why you don't shop online for running shoes.
-
August 2023 by Lauri A.
I needed to find some good strong walking shoes that could help me in recovery from knee surgery. I went in to the store and Gatlin helped me. He very kindly measured and guided me thru assessing my foot needs. He was so patient and understanding. I really enjoyed working with him. It is this kind of employee that makes loyal customers. Thank you Gatlin. These HOKA's are helping.
-
August 2023 by Tareena Joubert
Stewart rocks! It was busy and we waited a bit to be helped but we weren’t in a hurry. He said he would be back and he did. Stewart helped us not only find what we thought we wanted, but led me to the machines to learn more, he gave recommendations, and managed to keep coming back to check on us even though there were several other customers he was helping too. Never felt like a bother or that he was stressed- yet I don’t think he took a pause at all!Not only that but he shared a little about his own running experience (read expertise!) which was so fun for us.I’ve worked years in client service - Stewart is the real thing. Thank you!
-
July 2023 by C C.
Gaitlin and the team at Road Runner are so knowledgeable, patient and they want to help you get to the best option. I love this location!
-
June 2023 by Sushi Athlete
I have been buying all my running shoes from this location for over a decade. I brought my 80yr old mother in, who is still very active and in great shape, to get her fitted properly and into the proper shoes. Stewart the Manager and Nolan one of the employees treated my mother like it was their own and took there time to fit her properly and without any rush. I highly recommend this location. Even though I'm not a fan of big chain retail stores, this location does not feel like a chain but rather like an Independent with Customer Service as the #1 Priority.
-
May 2023 by Betty S.
Claudia is the BEST! She patiently worked with me, answered all of my questions and made excellent recommendations. She took the time to understand the type of shoe I needed for my level of activity and high arches. She explained the different options and how I could benefit from each. It was great to compare and understand the pros and cons without feeling pressured to rush a decision or select something that wasn't going to be right for me.She did not try to up sell socks or their VIP plan, which I appreciated. I heard every other person talk about the savings and how to cancel. I was convinced to do that before and it was not easy to cancel.I came in for inserts and a pair of Hoka's and left with both plus a pair of Brooks that she recommended because i had a hard time deciding. Thank you, Claudia, for the awesome experience and recommendation!
-
May 2023 by Lee Troy
I just wanted to say thank you for helping us find the comfortable shoes for our job. Kelsey at the Kent store is amazing and her personality is exactly the kind of salesperson I enjoy talking with. Thank you very much ????
-
May 2023 by Lorraine Weaverling
2nd Review Same Store - SAME GREAT SERVICE. This time in May we were assisted by Nolan - and again rec'd the same great customer service. The sales associates listen! Nolan worked with both my children who can be really picky to work with - got them fitted, found shoes and made both of them happy (never happens at the same time) THANK YOU KENT Station Road Runner - we will be back - worth all the time and money for the great products and above and beyond service!We visited the Kent Station Location Store 110 and received assistance from Christina. She is/was amazing in her dealings with us (and other customers and employees). She listened, asked questions, was extremely patient and got us going in the right direction. We have been visiting this location since it opened and have always received the best service and consideration from all the employees we have dealt with. The advise and guidance is worth the trip to Kent and one of many reasons we keep coming back. Thank Christina for your time and patience with us - Chuck is actually out walking!!! THANK YOU
-
May 2023 by C. Mark Droge
Being a VIP member, I often shop at Road Runner Sports, to get the discount, coupled with cash back towards next visit. This visit I knew exactly which shoes I needed and the staff member brought out the available options in the color available. I love that if they don't have the color you want, they can order and have delivered to your house quickly, for no added fee.
-
April 2023 by Brian Dayton
I love RRS! I live 2 hrs away but will make the commute to THIS store in Kent. It was busy and had q bit if a wait.When it was our turn we were assisted by Nolan who was in training. He did a great job and represented RRS very well.Pocked up my favorite pair of Ernie's, Asic Cumulus Gels.Great equipment and accessories for all your running needs!