U.S. Bank Branch is appreciated for its friendly and community-focused atmosphere. Customers value the helpful and kind staff, with specific praise for employees who provide exceptional service. Magdaline has been noted for her knowledge and helpfulness, while Sima is recognized for her kindness, helpfulness, and excellent communication. Jasbir is commended for handling complex situations professionally and patiently. Despite changes in banking, the branch maintains a welcoming environment where staff go above and beyond to assist customers, making it a trusted place for personal and business banking needs.
Been a personal and business customer for many years and banking has changed due to online banking etc.. However, they still have that community feel everytime I go in. Magdaline has been my banker since I moved to Kent and so far I am pleased with her service and knowledge in her field. Thanks guys!
February 2025
Saturdays are the worst day to visit this branch! Waited 45 minutes in line to make a business deposit/exchange change. There was only 1 teller taking the walk-in’s and 2 ladies taking appointments. They could use more staffing on Saturday’s. The air in the bank was very humid and hot just from standing you felt over... read full comment
June 2024
Woweee... US Bank Kent can do so much better than making a customer wait 10 minutes in an empty drive thru, just to make a deposit. Only One person in the bank was "not on a lunch break" at 3:45pm in the afternoon! SMH! The ATM can't be trusted either.
