WaFd Bank in Kent is noted for its great and caring staff who provide excellent customer service. Reviewers highlight employees who are intentional with their work, offer straightforward help, and go above and beyond, especially during times of financial hardship or personal change. Customers express gratitude for the bank's support through difficult periods and for staff who walk them through processes with care. The bank is appreciated for having customers' backs and for its positive impact on the community.
Maria was very helpful and professional. Quickly helped us with our financial needs.
January 2026
This a wonderful place to bank. Diego has a dynamic personality and helped so much. As well as everyone else who assisted me. Thank you. WaFd
May 2025
In this day and age of sell-through banking it was such a pleasure to encounter Janeen Morris who took the time to answer myriad questions about WaFd Bank. Because of her respect and generosity of time I feel confident that WaFd has their customers' best interest in mind.
