Benjamin Moore - Mallory Paint Store is known for its helpful staff and good customer service. Many customers appreciate the employees' assistance with paint color selection and recommendations for painting supplies. One customer highlighted the exceptional support of an outside representative who helped match a stain color for a damaged door, making the project manageable. While most transactions, including online orders, are smooth, there are occasional issues, such as an order being forgotten during pickup. The store environment is described as a bit dark, but the convenience of online ordering and in-store pickup is generally well-received. Despite some negative experiences, particularly regarding a mix-up with paint samples and a challenging interaction with a staff member, management has shown responsiveness. The store manager has personally reached out to address concerns and improve customer satisfaction. Overall, while there are some inconsistencies in service, customers often return due to the helpfulness of the staff and the variety of services offered, including paint recycling. Most reviews reflect a positive experience, with a few exceptions that have been addressed by management.
While repainting our house, we've spent a lot of time at this store.
February 2023
Super helpful in getting the supplies I need for painting some furniture and definitely rec anyone coming here for your home painting needs!
February 2023
The store is a little dark, but ordering online and picking it up is pretty seamless. I'm giving 4 stars instead of 5 because most of the time the online order pickup works well, but I went to pick up an order last week and it had been forgotten, so I had to wait 30 minutes to pick it up.
