Truck Rental in Kirkland, WA

“Could not ask for better service from Sara. Very thorough and kind. It was quick and easy. I was shopping for different storage businesses and Sara immediately provided details and options, which led me to visit. The price and even without promotion was better too. She was great to work with. Earned my business!”

“The staff at this location are so kind and helpful! Jodi and Sarah are very knowledgeable and always make us feel valued. Great storage facility, too!
Thank you -
Emmett & Sarah - Gold Team NW Real Estate”

“I had a fantastic experience with the team at U-Haul today.

After accidentally locking the keys inside my rental van, I called customer service expecting to need a locksmith. I initially spoke with April and she documented the event while I waited for AAA. When AAA was not able to help, I call back and spoke with Annie. She was kind, reassuring, and never made me feel embarrassed. She explained the options, and when the locksmith would have cost around $200, she didn’t stop there—she took the initiative to check whether a spare key might be available.

A short time later, she called back with great news: they had located a spare at the field office, and Carolina, one of the field managers, personally drove it out to me. Their extra effort saved me a significant expense and got me back on the road much sooner than I expected.

Even the representative at the store in Kirkland was a delight to interact with during pickup and drop off.

Everyone I interacted with was friendly, professional, and genuinely committed to helping solve the problem rather than simply processing the transaction. Mistakes happen, and I appreciated being treated with kindness and respect throughout the entire experience.

Thank you to the customer service representative, the field manager, and the entire team for going above and beyond. Outstanding customer service like this is worth recognizing.”

“There was an issue with our truck, but it was communicated to us beforehand and a discount was issued. Truck ran smoothly and the staff was helpful. Service was slow due to a lot of customers and not many workers, but that’s not a deal breaker for me. Just plan ahead of time when arriving to pick up/drop off.”

“The office/store always smells like cigarette smoke which makes the experience a bit worse. The equipment was phenomenal though! It's very rare that I rent a truck that's this clean and modern and such. Truck drove and handled like a dream! The stairs built into the backside of the bed were very helpful for getting in and out of the bed. The self return site was NOT very user friendly. The picture taking and odometer entry verification sections were the least user friendly parts. At first the odometer kept including the placeholder zeros which initially charged me for driving 3,760 miles instead of the 78 I actually drove... Tip: if this happens to you, ignore the zeros and enter your odometer reading then move the cursor to just behind the last zeros and then you can finally delete them and be billed correctly! Pricing varies WILDLY within a hyper-local area! Kirkland Way Storage was $57.95 for 24 hts where as Kirkland U-Haul a mile up the road was nearly 50% cheaper!!! at $31.95! That's absurd! I only accidentally discovered this when I clicked the wrong location to restart my reservation online.”