“Getting and returning the truck was easy and the location was really convenient with a close route to the highway. Sammy the owner was really nice and made the whole process quick and simple.”
“⭐️⭐️⭐️⭐️⭐️
I want to be crystal clear: this review is for the official U-Haul store in Kenmore, WA (not the small gas station rental nearby). I used This Uhaul for *my junk removal & handyman / mobile auto body repair/auto glass replacement business* last winter, 2025.
I’ve been around a lot of businesses in my life. I grew up working on cars, spent over 15 years in the collision repair industry, and I’ve lived in Kenmore and the surrounding area for decades. I’ve rented from many U-Haul locations and other truck companies, and none of them even come close to this one.
*The manager, Mike Phillips*, sets the bar for what customer service should look like in today’s world. From the moment I walked in, it was clear that this wasn’t about squeezing out profit — this was about people, respect, and integrity. He went above and beyond in every possible way, making the process easy, fair, and even encouraging. If I could give Mike and his team 10 stars, I would.
For me personally, this experience meant even more. I’m 32 years old, and my life has been defined by both highs and lows. I was once a multi-sport athlete with Division 1 scholarships in basketball and football. But after tearing my ACL, MCL, and suffering a broken back, those dreams ended early. Since then, I’ve battled herniated discs, kidney disease, and other health challenges. I’ve had to rebuild my life piece by piece.
Starting a business has been my way forward — a way to support my family despite these setbacks. Walking into this U-Haul, I could have easily been taken advantage of because I’m new to this side of things. Instead, Mike and his staff treated me with empathy, fairness, and professionalism that is rare to find today. They gave me confidence when I needed it most, and honestly, they gave me hope.
The trucks are clean and well-maintained, the staff are kind and efficient, and the communication is excellent. But it’s more than that — this team operates with humanity. They understand that life isn’t always easy, and they meet you where you’re at. That’s not just customer service. That’s leadership.
From me, my wife, and my family: thank you. I will never go to another rental company again, because I know I’ve found the best right here in Kenmore. This location isn’t just the best in Snohomish or King County — it’s the gold standard for U-Haul nationwide. Mike Phillips, you deserve recognition far beyond this store. U-Haul corporate should take note — because leaders like you don’t come around often.”
“A great find. Nice clean units and they had a few specials in larger units that will save us money as we only need for a short time. Free moving truck ua for move in and future use for $50 plus 0.99 per mile. Christina is very friendly and actually her family lives in the property so there is monitoring of the location by them along with the cameras throughout the property. Very honest, caring and helpful.”