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February 2024 by shane sell
Classic collision just repaired my 2020 GMC Sierra Denali. They did an excellent job I'm very pleased. Roberto was my service advisor who went above and beyond keeping me fully informed of my trucks progress. He's a real asset to this business. I would highly recommend them to repair your vehicle as well.
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December 2023 by Guest U.
I had an appointment which they said they're unable to go thru with it and pushed it back a few days just to refuse to look at my car when I took it to the shop. Absolute shit place, do yourself a favor and go to a different body shop. Their receptionist has a shit attitude too
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December 2023 by Alex
I worked with Roberto here and was provided great customer service and communication by him. Got my car back and all looks great.
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October 2023 by Akshay Choudhary
Due to the recent ownership change the new management is pathetic. On arriving at the dealership 9am on the day of my appointment through Geico, I was informed that they can’t look into Alfa Romeo while I had body work done on my car back in March from the same place.If you can’t work on it why can’t you call and tell me instead letting me know when I arrive? The lady in the office as a courtesy took pictures of the car for a Geico estimate instead and did ask me to write down my email so they can contact me. I could clearly make out it was just a formality and woukd never receive any estimate and yes it was! I haven’t received any communication from any staff member of this body shop.I wish the old management or ownership is back who did an excellent work on my car early this year
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October 2023 by Eric Shull
I recently had the pleasure of entrusting my beloved 2021 Subaru Forester to Classic Collision for some much-needed repair work, and I am absolutely thrilled with the results. From start to finish, their service was nothing short of exceptional, earning them a solid 5-star rating in my book.The experience began with their friendly and professional staff who welcomed me with open arms and made me feel like my car was in the best hands possible. Their knowledge and expertise were immediately apparent, and I felt confident that I had made the right choice.The repair work itself was nothing short of outstanding. My Forester had suffered some unsightly dents and scratches from a recent accident, and I was concerned about the final outcome. Classic Collision went above and beyond my expectations. The meticulous attention to detail was evident in every aspect of their work. Not only did they expertly repair the visible damage, but they also took the time to ensure that my Subaru looked as good as new. It's clear that they take great pride in their craftsmanship.Furthermore, the turnaround time was impressive. They had my Forester back to me in no time, and it looked even better than it did before the accident. I was delighted to find that they had even taken the time to clean the car inside and out, adding a finishing touch of excellence that truly sets Classic Collision apart from the rest.But what truly makes Classic Collision stand out is their commitment to customer satisfaction. They kept me informed throughout the entire process, providing updates on the status of the repairs. Their communication and transparency made the experience stress-free and reassuring.In conclusion, Classic Collision deserves every bit of this 5-star rating. Their exceptional service, skilled craftsmanship, and dedication to customer satisfaction are qualities that every auto repair shop should strive to emulate. If you have any auto repair needs, especially for a prized possession like a Subaru Forester, do yourself a favor and entrust your vehicle to Classic Collision. They have won a loyal customer in me, and I will not hesitate to recommend their services to family and friends. Thank you, Classic Collision, for restoring my Subaru to its former glory!Services: Painting
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September 2023 by Melissa Pei Gilbert
We had an appt scheduled with them for mid September, but was told with the new ownership, that they could no longer take our reservation. My husband stopped by and explained our situation with Luke, who was fantastic. All we needed was a little repair to the side passenger door, and Luke spent about 5-10 minutes with us and fixed it on the spot. We were just hoping to get another appt but he was so quick and fixed our problem right then and there. Thank you Luke! Great customer service, will definitely be returning in the future if we need service.
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September 2023 by James G.
I stopped by to see if they could sell me a product to remove some adhesive from around the windows. Instead of selling me a product, Luke had me pull my car into a bay, and right then and there he buffed the stuff off, then removed any residue with a solvent. How much for this spot on, instant service? No cost. How often do you see that?? I wouldn't go anywhere else now. Jim
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August 2023 by Jack M.
UPDATE: Today 8/18/2023, while visting the owners of Lakeside Collision Center in Kirkland, I was informed that after 76 years in business, they sold out to great national firm. There will be a new name, probably Classic Autobody. They'll be using water based paints now !!!! UPDATE: Moss Bay International, Inc. [ d/b/a Lakeside Collision Center Kirkland] continues to evidence its dedication to the best in customer service excellence! Due to their rather large billing error, a 75% overcharge (!), after a few days of no response, I filed a dispute with B of A Credit Card. The dispute was then settled immediately by Ms. Claudia! However, B of A Credit Card Services then refused to remit the payment back to Lakeside Collision Center Kirkland (even though B of A of course immediately charged it back on me). For four months, Ms. Claudia and I wasted hours of time wrangling with the liars at B of A Credit Card Services, trying to get this merchant paid. Finally, Ms. Claudia , Mr. Tim Pugmire and I decided it was necessary for me to come in and pay them (by check of course as B of A credit cards are no good anymore). SO I GET TO PAY FOR MY REPAIRS TWICE (as we know B of A will never refund MY MONEY). This autobody shop is the best. Mr. Tim Pugmire, Ms. Claudia and Jasmine my hat is off to you! I look forward to meeting you to pay this off and GET THIS OVER WITH!!
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August 2023 by Sarah S.
Called after I was involved in an accident and they refused to even schedule a estimate! They are supposed to be a preferred Pemco shop but that means zero!
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July 2023 by Michael Rayz
This place is great! First time client of theirs and will be recommending them to my family and friends!! I have an Audi q7 that was recently randomly vandalized and keyed while it was parked on a downtown seattle street, so I opened up an insurance claim due to the severity of the damage and this location was on the approved list of body/collision shops through my insurance. I was very impressed with the level of service, the ownership they took of the job and they saw it to the end to ensure I was happy with the finished body work and paint that my car needed. Since my car was done, I’ve had several people look at it, including folks at Audi of Lynnwood and they too was very impressed with the finish and quality that was shown on the work to my car! Thank you Devin and team for your efforts and I really appreciate the service and the way my car looks now!Services: Painting
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June 2023 by Ron C.
I had damage to my vehicle as the result of a rear end incident. I was first directed to another auto body repair shop, and that was a horrible experience. After 2 weeks they had not yet started the repair, and could not guarantee they could start for another month. I retrieved my vehicle, and was then directed to Lakeside Collision. The experience could not have been better. There was an issue with the insurance coverage, and Tim, the owner, went to some length to address the issue to everyone's satisfaction. And upon repair, I could not be happier with the results. I recommend Lakeside Collision wholeheartedly!
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June 2023 by Sue Choi
Totally disorganized system throughout this body shop.- Don’t expect that they will inform you of the estimate result and work progress.-They don’t even know your repair appointment was already set up.-You would get conflicted phone calls from different staffs who are not communicating each other who didn’t realize you already made a partial payment for the parts.-You would have to take frequent trips to get the repair completed. Because of your phone message saying that the repair was done and please pick up your car ASAP, you would get there without delay, but the confused front desk person said you have to come back to get things reinstalled due to delayed delivery of some of parts.Service: Body & Trim
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April 2023 by John McKee
A PERFECT BODY SHOP REPAIR EXPERIENCE! UNCONDITIONALLY HIGHEST RECOMMENDATION!Lakeside Collision Kirkland, founded over 76 years ago, is well-established family owned and operated.It came highly recommended by the manager of the Enterprise Rental (conveniently directly across the street), and several other reputable Kirkland auto professionals.They fully lived up to their sterling reputation!Starting with entering well deigned interior offices, then the friendly welcome from front office staffer, Jasmine, was a great beginning. Jasmine made the check-in frictionless and pleasant.Next the scheduled estimate was done thoroughly and accurately by their estimator Devin.On the scheduled day of the work, the drop off was seamless and the completion date established.When the work was completed on the day promised, my car was waiting out in front.It looked showroom perfect.1. The damaged area was flawlessly refurbished; and,additional FREEBIES,2. Alberto, their auto detailer, had perfectly detailed the entire car including interior; and,3. A few other scuff and scratches were also touched up and buffed out; and,4. A few ounces of touchup paint (perfectly matched to the aged paint shade).Devin, the estimator, was pleased to see how happy I was with their extreme high-quality workmanship.They even took care of returning my rental car!Cashing out with Jasmine was quick; and, I was on my way.Now for an industry under extreme labor constraints, Lakeside Collision Kirkland has obviously adapted well by becoming highly organized and efficient with their resources.I will highly and unconditionally recommend Lakeside Collision Kirkland to all of my family, friends and work contacts.Services: Painting
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April 2023 by Tiffany A
We highly recommend Lakeside Collision Center and, especially, Jameson. Our car was damaged from a detail job, including 'burning' through the paint on the hood. After getting quotes from several places for $1,000s, upon initial visit to Lakeside, Jameson identified the problem, asked to try a solution and it worked! He was the first person willing to try something and, even if it hadn't worked, we appreciate his honest and analytical approach to solving the problem. Lucky for us, it did work!Services: Painting
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April 2023 by Daniel Holcomb
Horrible. They held my car for over a month on simple repair, gave incorrect status updates, and did not fully repair. I had to take my vehicle elsewhere after to fix their poor work.
