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November 2023 by Heather Milano
I always enjoy coming to the Kirkland shop. Molly is so friendly and remembered me from last time I was there. There was a scheduling issue but she was accommodating to me and I appreciated her getting me in. The guys had me in and out quickly despite being super busy. I really enjoy coming here.
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November 2023 by Porscha Feller
The best service!!! Other tire companies were booked out for weeks to get a new tire install appointment. My current tires had me sliding all over the road, so I was desperate to get new tires asap. I was able to call Pep Boys and Molly & Micala were able to get me a same day appointment and helped me select the right tires for my car. Our tech Alex did an awesome job the install appointment wasn't too long at all. Great experience!!! Thank you for keeping me and my family safe.
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November 2023 by Victoria L.
Had the cv joints replaced at this shop, but after about 10 months the problem seems to be back. Shouldn't have to buy their extended warranty to last a year after spending so much money.
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November 2023 by Taylor D
This Pep Boys in Kirkland went above and beyond for me today. Upon arrival I was greeted by Micala the on duty supervisor/ manager with a smile and undivided attention; ready to assist with my service needs to my vehicle. Micala took the time to help me find the right bulbs, the right price in a very timely fashion without a hitch. The Technician, Max, was very diligent while servicing my car and did everything in a very timely manner. Micala and Max thank you very much for your time, professionalism and kindness. My BMW is brighter and safer than ever ;)
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October 2023 by J&H Fore
We had to get a tow and have two tires replaced. We were very happy with the service from Pep Boys. The tow showed up in a reasonable amount of time and completed the tow very well. The car was quickly and correctly repaired. The price was reasonable. Two days later I had to get a battery and they quicky towed the car in(for free since they missed the battery the first time). And in 40 minutes I was on the road and am very satisfied with the overall experience.
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October 2023 by Jen-Yu Jou
Service is great. Technician Aleksey is really knowledgeable and communicate with the to-do items very clear. They also offer free lyft drive for going back and from home to continue my work before job done.
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September 2023 by Chelseigh Barks
Great service! Duane at the front desk was very friendly, probably the best customer service I've experienced anywhere in a long time (I work in customer service and know the standards).I've come here 2 times for an oil change and will never go anywhere else now. My car always runs great after getting serviced at pep boys.
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September 2023 by Veronika Istomina
Very attentive employees and always have time for solving your issues and ready to adapt for your needs. Helped to get a tire installed and made it as comfortable for me as possible, and provided a discount in the end! I also like that they care about customers safety and they inspected all tires’ bolts without a request, not only on the one they installed.
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September 2023 by Eleana Del Rio
Went in for a pre-purchase evaluation for a used minivan. The experience from the first phone conversation with Molly, to the floor team Micala and Duane’s review of the diagnostic was first rate. Easy, friendly, informative. Plus: Tech guy Alex gave us the info to make the right decision on the van. I’ll be back for the recommended services soon!
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August 2023 by Emilia Williams
I came in to replace all 4 brake pads after having my oil changed at a different location and being told the front pads were 2mm and the rear pads measured 1mm (in need of immediate replacement). Pep boys called me after taking my tires off to tell me my pads were actually in good shape, front pads--6mm and rear pads 4mm. I appreciated the communication and honesty.I had the rear rotors and rear pads replaced to address the initial squeaking and squealing I'd been concerned about that had lead me to believe the first mechanics measurements. So far, I haven't heard the squealing again.
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July 2023 by Jasmin M
The folks at this location are always very sweet, Katie, Micala and Molly are all great. Perry has done the work on my car both times I've been in and done a great job as far as I can tell.
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July 2023 by Gerry
My first service here was great. Now on my second, not so good. They added an extended warranty, that I didn't noticed because I wanted to save some paper and allowed an electronic receipt. When I reviewed there was an extra charge of an extended warranty for the service they say, provided. Also, I ask them to take a look at. A tire that was constantly deflating, they sure charged me for that, but they couldn't tell me what they did to the car. Now Im expecting a written statement of the overcharge, cause they say they will send me a check for it in some weeks.Extremely disappointed.**Edit**I already communicated to pepboys, by mail and by phone, but haven't heard back from them.
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June 2023 by Jordan McKenzie
Pep Boys Kirkland is outstanding and deserves more than 5 stars. Every time I come, I'm greeted with exceptional service. After bringing my car in for new struts and ball joints, the price was much more than I was expecting. Katie, Molly, and Micala worked hard to research cheaper parts with the same quality and lower my bill by over $600. I'm a customer for life!
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June 2023 by Matt Whiteman
I had damaged a tire Memorial Day Weekend and after calling multiple tire shops with weeks long wait times I finally found the Kirkland Pep Boys who could get me in the next day. I drove over for an inspection same day and ordered the tires for next day delivery and install. Micala was wonderful to work with and helped me find the best deal on tires and answered all my questions about tire performance. She knows her tires! On the day of installation she and Katie were friendly and professional from start to finish. Max was the technician assigned to my car. He had the tires swapped out quickly and with care. They look great and my car drives even better now! You cannot go wrong with the kind and professional team at the Kirkland Pep Boys!
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June 2023 by Paweł Winogrodzki
Had an oil change and a tire rotation and everything went smoothly and as expected. Katie and Molly at the front desk were charming and helpful, the technician Max got the work done on time, and I received a detailed summary. I'd definitely recommend this workshop!