"They don't honour appointments booked online; I had to wait 1.30 hrs just to get them take a look at my brakes, even if I had a confirmed appointment.
But I noticed people just walked in with flat tires and got them fixed.
At the end, they gave a honest opinion though!"
"My wife had an emergency and limped into the parking lot. Nick quoted 1113$ for a new radiator and parts and labor. That seemed high, so I called a few places, another Pep Boys quoted 700$ and several others, even lower.
I called back and asked why there was a huge discrepency and was told by Nick "thats the number I came up with"
Muffler King down the street did the work for 490$.
Shame on you Nick, it sure feels like you tried to take advantage of us."
"Super nice and knowledgeable guys, l appreciate great service, went beyond standard expectation to resolve issues with my car in timely manner."
"Went to Pep boys new location to have some new tires mounted and balanced, they did so for a great price, fixed a leak in one of the rears. They even replaced my missing power steering belt free of charge. low stress and professional, would recommend"
"Having taken over from Big O Tire, this location continues to provide tire and auto services. I took a "slow leak" tire in the other day, they did extensive diagnostics, and charged me nothing. Should that slow leak turn into a fast leak, I'm taking my business to Pep Boys."