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August 2023 by Janet K.
The key to our locker broke and James was so incredibly helpful! He went above and beyond to help us solve our problem. I highly recommend this storage facility. It's clean and feels very safe and secure. And, James is the best!
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June 2023 by Nicholas Haughton
James and Blake best public storage in the nation! Went above and beyond to help me coming all the way from Florida so they are the best ever! Highly recommend!!!
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June 2023 by Nicole Earp
Very nice folks at the office. Blake helped make closing out a 10 year long unit easy and worked with the out of state renter flawlessly. Grounds are clean always. Still have a unit here and don't plan on going anywhere. Thank you for all the help.
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April 2023 by Alexa Anthony
James was incredibly helpful. I called today because my lock was broken and he said usually it takes a few days to get it fixed. When I showed up this afternoon it was already finished and he did it free of charge, even gave me a new lock. Thanks James!!!
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March 2023 by SipThaiBistro Redmond
Great service. Recommend this Public Storage. James and his assistant (Darrel) are fantastic. Thank you!
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February 2023 by Mark Martin
James is incredible to work with. Always has the right customer service attitude and puts the customer first. Thank you!!!
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February 2023 by Adrián José Otero
James did a very good job supporting me during the transfer of my unit. Thanks!!
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January 2023 by S Mayeda
I like their app where you can open the front gate with your phone. The rental for a 10x10 was reasonable at $122 a month with the first month $1. We had an inside storage and you needed a pin code to open the outside door to the building. The minor things I didn't like was the building didn't have a door stop, so you need put one of your boxes there to keep the door open. The other was the light for your storage is a weak spiral fluorescent. If you want to change the bulb it is high enough that you would need a ladder.
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November 2022 by Keith Bruce
Great customer service and patience! James was incredible!
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October 2022 by itsMike Devore
E-set up is great, but disappointed that there’s no longer an on-site person at this location. I understand that there’s a customer service kiosk inside the main building, but it doesn’t help when there’s an actual issue.I recently had to access my unit towards closing time due to furniture coming in at later than expected and did my best to leave at 9pm (actually left at 9:01) and I received a courtesy email reminding me to leave during operating hours.When I did talk to someone about this, they stated that we’re giving threewarnings about leaving after hours and after the third warning our service would be terminated.I understand there’s protocol and they need to protect their property, however if there was someone there on-site, I could’ve explained the situation.I am happy with my unit and how clean everything is, I just would prefer to be able to talk to someone in case issues arise in person.
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September 2022 by min wang
For some reason, I had to transfer the public storage account to a different person. The storage manager James did a good job facilitating the transfer.
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May 2022 by Mike M.
The worst! Don't believe the reviews. This facility is now a virtual kiosk property. There is NEVER anyone here and they don't return phone calls. I have been trying all day to get a hold of someone. I left 3 messages so far today, and still no call back. I've also called their customer support three times today (which by the way, there is NO direct number for) plus I used their online chat, which was useless. Finally, went to a completely different location on 116th in Kirkland and was helped (sort of) by their property manager, Jeff. Good guy!
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May 2022 by Forrest W.
Excellent place & service- area is secure & clean & dry & the management was super responsive with questions or things that came up.
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December 2021 by Rebecca Saxon
Had a unit there for 10 years without a problem. James helped me to close it out. He was very helpful. Thank you!
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November 2021 by leda buller
I was helping a friend get a storage unit for the first time, and we were having issues with the on-line "no need to see anybody" service. Lorita was totally understanding, very welcoming and helpful in explaining the access procedures. She actually likes to meet her renters, and we enjoyed the "visit"!
