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July 2025 by Yoshita Sharma (Yoshi)
The notary service was smooth and Zephyr was very helpful and answered all our questions
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February 2025 by Fresh Aire Bellevue
I've been a loyal customer at The UPS Store for three years, and every visit has been a great experience! The staff is always friendly, welcoming, and efficient, making shipping, printing, and other services quick and easy.
It’s refreshing to have a go-to place where the service is consistently reliable and hassle-free. If you’re looking for a well-run store with a great team, I highly recommend this location!
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February 2025 by Hey Baby Ultrasound
I’ve been coming to The UPS Store for three years, and the service has always been fantastic! The staff is super friendly, helpful, and efficient, making every visit smooth and hassle-free. Whether I’m shipping a package, printing documents, or handling returns, they always provide top-notch service with a smile.
It’s great to have a place you can count on for reliable and friendly service. Highly recommend this location for all your shipping and printing needs!
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February 2025 by Deborah Dinzes
Always friendly helpful service.
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February 2025 by Sr
Man with long hair and beard is always extremely rude unprofessional no customer service and lectures people
I have been there numerous times and will not use this place anymore
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January 2025 by Customer CG
This store is the BEST!! The staff is friendly and helpful. Zephyr is my go to as she always brightens my day. I usually need a little extra help with shipments and she is so patient. I’ve been to quite a few UPS stores, and none compare to the fine service here.
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January 2025 by G N
Works well for me for most things. Smaller than Redmond Way store, they don't have the big bins for your kiosk scanned packages, just have to file them on the counter which is sometimes crowded. People have been great for me. I love it because of the location and it's not nearly as crowded as all the other stores, I can get in and get out faster. And less traffic around it. Wish they had a food donation drop off like the one in Issaquah has.
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January 2025 by Vighnesh Naik
Worse UPS store in the city. A lady slam shut door on my face as I was standing outside and it wasn’t 6:30pm yet. Least bothered about customer service.
I see a lot of negative reviews from customers and I wonder when will the store owner and company take an action.
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January 2025 by Rui Li
My recent experience with UPS especially the store nearby my home is very convenient and professional!
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January 2025 by Himani Soni
Jeff at the 5365 Ups store is such a great helper. I went to return a big item when I realized I need two labels and Target had given only one. While I was on call, the store closed, but Jeff helped me to stay inside the store because it was freezing outside, he then also accepted the package even though he had to stay back because of me
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December 2024 by Jessica Li
Woman at the front desk was not clear she was helping a customer. I was awkwardly standing line waiting while she was casually talking to a customer who was trying to figure out their shipping box type - I was unsure what was going on. I decided to talk to her and then she told me rudely that I needed to wait my turn until she was done with the other customer. Obviously it wasn’t clear that’s what she was doing. First of all, she didn’t tell to me to wait once I was waiting in line or else I wouldn’t have walked up since I just wanted to drop off my Amazon package. I’m only giving two stars because she told me I could self scan my package. Please work on training your customer facing staff and be clear if they are helping another customer and to not rudely tell someone to wait their turn.
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December 2024 by Steve Yegge
I've heard all the bad reviews, and my wife even had an unpleasant experience there once. However, I had to ship a big return just now, and the dude there, beard and long hair, was very professional and helpful. Went like a breeze even though I hadn't really prepared as well as I should have. My wife says it was only the first time that anyone was rude. Since then it's been fine, and my experience just now was great.
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November 2024 by Suco
Love the hours! Thank you for being open when most other UPS Stores are not! Always fast and friendly service
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November 2024 by Grace Lee
If you want quick and easy service, stop by this store! There’s always plenty of parking and I’m in and out - whether it’s for shipping a package, printing, faxing, or dropping off returns.
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November 2024 by Tiare Bowman
Just go anywhere else. The woman at the front desk tried to lecture me because my last name was different (I’m married) and there were two different last names on my order and ID. She told me not to use ‘nicknames’ when placing orders, which was ridiculous. She almost wouldn’t let me pick up my item. This was my second interaction with her, and the first wasn’t pleasant either. This experience makes me want to cancel any orders involving UPS. It’s frustrating that they knock once, say the package is delivered, and then it takes two days for the order to actually be available at the location they specified.
