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August 2024 by Mengran Wang
Completely frustrating services. Customer services make fake promise just to get me off the phone. I have to spend hours to explain the lies customer service representative told me. Worst services I have ever had!
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August 2024 by Astrid Christiansen
This store was great! I just went in and purchased a new car charger got me in and out in minutes. Highly recommend this store and staff
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July 2024 by Aaron Burton
I own 4 business 3 in Arizona and 1 in Washington. This store has been quite the amazing experience! Nadine and Yanjie were terrific to meet and I truly appreciate them treating me well! They were human and not transactional during the interactive and that is truly a difference maker for me.
I will be back to buy more, thank you
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July 2024 by DillyP96
Ms Naudine helped me get my internet mobile devices and home pro tection set up she is great!
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June 2024 by Brian Williams
Store personnel manage to mangle the switching of providers. When my wife went in to finish switching to Verizon, they disconnected her number from our old service and then sent her home to finish setting it up. However the staff worked to make it right by the end of the day.
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May 2024 by C L
Very nice staff working here: they’re knowledgeable, friendly, and super helpful, Matt and Angie are great, as they helped me switch out of Xfinity and T-Mobile to Verizon, I highly recommend this store for their excellent customer service
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May 2024 by LER
I appreciated the great support I received from Yasmin today at the Totem Lake store. She was very knowledgeable, patient, and generous with her time in troubleshooting issues with my "new" phone.
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May 2024 by Nick
Be very careful.....Lied to multiple times on what actually was needed for a upgrade and to keep my bill the same. Been back multiple times to try and resolve the issue with no results. They keep saying come back with any issues and we will make it right...WRONG. All they say is there's nothing i can do to help or no that's not i said.. must have been some one else. Call the loyalty number.
They do not know what they are doing and not making there mistakes right. Makes me question why i have stayed with verizon for so long. All im asking is to make your mistakes right.
Run and run fast away from this store.
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March 2024 by Angel Wylie
I really liked working with Matt! He explained all the international plans and I would have signed up for the wrong one if he didn't explain it to me. He then helped me sign up for an international plan set to be effective the day before my flights and even asked about my future international trips. I was in and out with no issues!
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February 2024 by Mack “Mushrooms_r_Us” Clausen
Always excellent service, an incredible selection of options to meet. Much any technical need, and sales staff that always know their product. Love this place and I'm pretty sure I stop in way too often ?
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October 2023 by Bernardo Hernandez
Pros:Convenient locationCons:Webpage, store front, and google maps need to be updated to let it be known this location is by appointment only
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October 2023 by River Collins
Excessive wait times and it seems like they’re quite understaffed, I wouldn’t recommend this location.
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October 2023 by Rocky Nordness
I made an appointment. Technical staff determined the issue, replaced my Sim card and had me on my way in <15 minutes. Fast and efficient. Very much appreciated.
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September 2023 by N. Morse
In and out with no wait
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September 2023 by Nenad
Yanjie was awesome. She needs a raise!
