The Verizon store in Kirkland is a welcoming place for customers seeking mobile, 5G home internet, or business services. Customers appreciate the friendly and knowledgeable staff, including employees like Nadine, Yanjie, Matt, Angie, and Yasmin, who provide helpful, patient, and personalized service. Many reviews highlight the staff’s efforts to make interactions human rather than transactional, making customers feel valued and well-supported. The store offers convenient online options, such as scheduling appointments, placing orders for in-store pickup, free 2-day shipping, and same-day delivery where available. Despite some challenges, such as a provider switch mishap, staff work to make things right. Customers have praised the store for its excellent customer service, especially when switching providers or troubleshooting issues. Overall, the Kirkland Verizon store delivers a positive experience with attentive staff, helpful support, and options designed for customer convenience. Many customers plan to return for future needs, reflecting their satisfaction with the service provided.
Marcus and Nick at the Totem Lake store were so awesome and made the phone upgrade process so easy. The reason why I came back to the store in the first place even though I live in Seattle is because of Marcus. His Customer Service is the absolute best and I really hope he gets recognized by Verizon!
May 2026
Dave was s wonderful help getting my mom's phone working. All that said, Dave is just an awesome person.
February 2026
I received the best service from Matt at the Kirkland Store. He was amazing. My family and I thank you!!
