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January 2024 by orion patenaude
Let me start by saying I currently have 5 credit unions and 2 banks. As a local small business owner my banking relationships are very very important to me. I use WSECU for my personal banking and have for the last four years. Now at one point I had an issue at the bank where I got pretty ticked off and was considering leaving. However I did not take my business elsewhere. I met the new branch manager Melissa M. and she heard me out. She acknowledged my concerns and was able to provide a solution and long story short retain my business! Since then I have become friends with many of the staff at her location. Of course my favorite employee is Howard G! He’s a great loan officer with tons of knowledge… But mostly he’s just a great conversationalist!Thanks guys for always taking care of me!
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January 2024 by Connie Glasgow
I am tardy at writing this “Atta Girl” as I was helped in the Lacey office when I thought my account had been compromised.It was just after Thanksgiving or early December and now it’s January!Anyway - I can only say that Lisa (she sits to the right of the front doors tucked into a corner) was very reassuring that my account was safe and had not been compromised - she went a step further and explained some great options for our savings account.She explained that we could earn more interest if we moved some or all into a special account or a short term certificate.Let me share, as I did with Lisa, my husband does most all our banking and when I brought these types of accounts to his attention he was more than surprised.We moved some into a short term certificate and we’ve been very pleased with the interest we’ve accrued.Lisa went the extra mile by reviewing our existing accounts and making recommendation’s for us to think about. I’ve been a member of WSECU since 1971 and I really appreciate Lisa for taking the time to make a difference.
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January 2024 by Laura Colley
This place rocks! I do a good bit of business here as I sell cars for Olympic Car Co. Melissa and Howard are our go to loan officers.My customers always leave happy and that means the world to me. Thanks team!
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September 2023 by William Powell
Staff is always friendly and helpful. The best time to visit the Credit Union is around 12:30, there is no line to wait for Service. ?
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September 2023 by Dead Name
“Member owned and community centered” my left one. I have been a member since 2008 and applied for a loan for less money than I had in the bank. 663 credit and I got shot down within three hours of application. Maybe I’ll move to BECU.
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July 2023 by DJ K
We have been members since 1994, through 3 moves (Spokane, Chehalis, and now Olympia for last 25 years. Best credit union we have even been a member of. We quit using banks over 30 years ago.
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December 2022 by Darius Alexander
Not all heroes wear capes.Got lost in the shuffle and a loan i was approved for was never fully processed. I had questions about the loan as well and couldn’t get a hold of the lending team. I went in to this location, asked for a specialist and got lucky. Kevin Heller went above and beyond and helped me with matters regarding the loan that I was really confused about. He even called to follow up and make sure once the loan was finalized that I was good.I honestly got lucky.Thank you, Kevin.
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October 2022 by Christopher Zahn
Whether I am dressed to the 9's as a girl, or go in normal clothes, everyone is super professional, polite, courteous, kind, and helpful
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July 2022 by Butterfly Butterfly
My second week having an account with them: I deposited a check the first day I opened my account and eight days later (six business days) it hasn't cleared. I wanted to call my banker, but after leaving a message he hasn't gotten back to me. Now I'm on my second attempt to reach a representative to answer my simple question. When will it clear!?..... I'm going to see if they're call back of my number is legitimate. I'm already reconsidering banking with WSECU!
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March 2022 by Michelle McKeown
Extremely professional and friendly service. Different accounts and features were explained without pressure and the representative answered our questions.
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February 2022 by Native Hill
Great customer service in person, on the phone. The app is very friendly user. Highly recommend.
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October 2021 by Judith Rotondo
Great. Been my credit union for many many years.
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September 2021 by Cats Cards
I've banked here for years and was very happy with their service before COVID. Then they sort of just went south and never came back. When the branches opened for service again, the old staff was completely gone and all new staff took their place. Honestly they appear to be equal opportunity hires because they have signs that say "in training" and they're both rude and incompetent. Where did all the happy, polite, competent staff go??? When you hire people based on something other than their competence, that's just another form of rac_ism. In addition, this past weekend there was a huge breach of their banking system which sent alerts to everyone's phones. Not one or two, but dozens of alerts for charges that didn't belong to them. In response to this, they closed down their online banking, mobile banking, and left their customers hanging. So we all had to cancel our debit cards. After two days (yesterday and today) we finally got our debit cards, but what a mess and they handled it incredibly poorly. We have over $100,000 in this bank, but we're already looking for a new credit union. This weekend was the last straw.
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August 2021 by Kathy Miller
This was the first time in the 30 years I've banked here that I was disappointed. I asked for 3 rolls of quarters, one for each grandson we are seeing tonight. She'd only give me 2. I drove to the Martin Way branch for my 3rd roll. They told me they'd have given me as many as I needed. The head teller at the other branch was on a total power trip. I'm going to the 5 star Martin way branch from now on!!
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August 2021 by Alexander McHenry
I pre-emptively left a negative review about this branch and it turns out they were not at fault. I truly appreciate Rebecca and her hard work and helping us figure this out and apologize for the inaccuracy of the previous review. The customer service is second to none.
