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March 2024 by dirftdavid
Efficiency & Proficiency & Service with a relationship with clients
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March 2024 by Brian Maine
We had an excellent experience here. Mary Becker, the Senior Tax analyst went out of her way to research our complicated tax situation. She was a pleasure to work with and was highly responsive to our questions. The analysts here make sure you're taken care of.
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February 2024 by Rona Germeaux
These guys were so awesome! I have used them for taxes for the last three years. Before that, i tried turbo tax once and it was a mess! H&R Block tax pros are completely transparent about what you can expect, and they always look for extra deductions you could possibly qualify for! ?
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December 2023 by Lil Bit
i’m actually really upset with what happened. i had to do an amended return and pay for it out of pocket and waited 9 months only to get a letter from irs saying that my dependents social security numbers were not put on the form and now have to resubmit my claim. only to assum i’ll be waiting another 9 months for my return. i’m not sure how something so simple was messed up.
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July 2023 by Amber Harper
Needed some tax help and H&R was very helpful. Worked with Mylene and she was very knowledgeable in all the extra things that don't come up when filing on your own. I felt like I had known her for years by the time I had left.
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May 2023 by Rachelle
This office charged us $275.00 for a service they did not provide. They admitted their mistake and said they would issue a refund. However, It has been 5 weeks with no resolve. Kaylee the manager is not returning my phone calls and staff consistently claims that she is not in office. I had to escalate this to the corporate and get my lawyer involved. We have all the evidence we need and will be taking this to arbitration. I have never had such a bad experience with a tax service and will never be back. Why they wont refund the money they fraudulently took for a service they did not provide is beyond me. Don't use HR block and if you do, keep diligent records of your interactions.
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April 2023 by Ryan Erdmann
Used HR block lake Stevens now for 9 years and have always had excellent service.
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April 2023 by Stacy Jones
Jillian went above and beyond! Definitely will be seeing her next year!
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April 2023 by Gwen Mallory
very professional had me in and out in less than a half hour
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March 2023 by Brandi Walker
We dropped our taxes off over two weeks ago. They have STILL not been completed! We had a woman call us a week and a half in saying she was going to work on them that day (after I had called to check in on them again) and we never got a call. This is THE worst experience we have EVER had with H & R Block!
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March 2023 by Alysia O
Mary at HR Block rocks. She always does an amazing job with our taxes
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February 2023 by Bonnie Widrig
My 3 year old fell asleep in the car on the way to get our taxes done. Jennifer was kind enough to bring the paperwork out to the car so my kiddo could finish his nap ?. Not to mention that our taxes were done in record time!Thanks again!
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July 2022 by Bina Madden
HR Block is awful, they spend more time tell you what the can't or won't do under there so called policies. Don't give them your money or waste your time. They don't deliver on their advertised promises!!!
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July 2022 by Kevin Ridley
It took two months from the time I dropped off my information to the time my taxes were finished. I never received a follow up call. Once I inquired as to what was taking so long, everything went smooth. Is it normal not to keep the client informed on the progress of they're tax prep. progress?
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June 2022 by Cody Hankins
It took over a month, from my first appointment, to file my taxes. We met with the accountant three separate times and got nowhere. I had to call and demand an appointment before the cut-off in order to even file on time. Also, there was absolutely zero pricing transparency. Married filing separately cost my wife and me $500. We didn't find this out until the paperwork was already signed. We falsely assumed that a bill like that would have been mentioned at least once during the month Sharon sat on our taxes. I will never return to H&R Block, nor will I ever recommend it to anyone. A personal accountant would have cost less money and been more efficient. Unforgivable.
