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August 2024 by Chris Phillips
Rated 1 star only because 0 isn't an option. I took my SUV in with a few issues, and they were happy to charge me almost $300 for a diagnostic but after 2 days said they couldn't find any issues. As far as I'm concerned all i paid for was overnight parking, because they clearly didn't even bother with a code reader.
One of the issues they said they couldn't duplicate was still throwing the same code it was before as soon as i picked it up. If my cheap $100 code reader can pick up the issue, there's no excuse for them saying they couldn't find it. They told me I could take it back in if the issue "came back" but why the hell would I waste more time and money on them when they're clearly incompetent? I'll just cut my losses.
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July 2024 by Bethant Stewart
Would recommend lake stevens automotive 10000000%. Me and my husband went on a camping trip. My husband had to drive 2 1/2 hours back home because he left his medication that he cant go without, but when he got home our car that pulls our travel trailer was smoking. He called lake stevens automotive and talked to Kyler who was able to immediately get Ian (our technician)to look at it. Diagnosed it as a water pump issue...but since it was the end of the buisness day, they wouldn't be able to fix it until the next day..when my husband said that it was fine (he thought he couldn't do anything about it) and told them I was stranded 2 1/2 hours away in our travel trailer with our newborn and toddler...they immediately said they would do it that day so he could get back to us. Thank you, from the bottom of our hearts! this family owned buisness is absolutely amazing and the two men (Kyler and Ian) are absolutely the best of the best. Thank you!
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May 2024 by Big Mike
Great service & friendly and knowledgable staff A+
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April 2024 by Ryan Sankey
They were extremely helpful with a diagnostic and thorough to determine the cause. And they saw my car right away. Unfortunately I wasn't able to continue the repair, but that wasn't their fault, and I will likely be back again.
P.S. Don't let the driveway throw you, the shop looks great and tidy inside.
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April 2024 by Kent
Second time I have had vehicle repaired. everyone was helpful and easy to engage with. I liked the use of website to document the repair work needed. Provided a nice list of the issues found, cost to repair and option to accept or decline each item.
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March 2024 by Angela Gomez
Good, but very expensive.
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February 2024 by Davian Marroquin
I had been living in Lake Stevens for 2 years and im sad I never had gone to this place before for oil changes or any type of maintenance! This place is super detailed in checking your vehicle out! Kyler is super cool and honest. Detailed Photos were taken and estimates were given and what I value most about this place is their genuine honesty. Definitely check this place out! Estimates may seem high but you will pay for top tier work done!
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February 2024 by Megan Holmes
Staff at the shop were very friendly and extremely helpful! Definitely knowledgeable in their craft! I recommend coming here for any and all car needs.
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February 2024 by ricky8669
Very friendly and welcoming staff. Great experience overall and easy to communicate with them through text. I will be back!
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February 2024 by John Holme
Quick response to my issue. Clear communication of costs. Estimate matched final charges. Dan was thorough and friendly in all communication. Very happy.
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January 2024 by Jason Knapp
They are close to.me and I have been going there for years. They are friendly and helpful. They can help keep your car running longer for sure.
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January 2024 by ted pierce
Needed new low beam light on our Subaru Outback. They gave me a quote for one light and a quote for two lights installed. Work was done on time as I waited for the car. Good job. Thanks.
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January 2024 by Sidney Thayer
They were polite, professional and did an awesome job.
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January 2024 by Darryl Parks
Don't take your vehicle to this shop! They charged me $655 to tell me that my engine was toast! Those were just the diagnostic and engine compression tests. I didn't get any repairs done for that price! I may as well have lit my money on fire! After paying the bill, I could only sell my minivan with a blown engine for $900, so I only netted $245 for my van minus the bill that I had to pay! I feel that the diagnostic fee of $150 is all the money that I should have had to pay. Another $455 for them to perform a compression test, to verify that my engine needed to be replaced for thousands of dollars? They also quoted me $11,000 to put a new engine in a minivan that would never be worth more than $6,000 after a new engine replacement! The only reason that I'm giving them 1 star instead of half a star, is because the people at the front desk are really friendly. It's probably because they're so happy to make some easy money from all the fees that they charged me! Take your vehicle someplace else! That's my advice!
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January 2024 by John Miles
Excellent service. Very knowledgeable and experienced staff.
