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January 2024 by Ty N.
Poor customer service, absolutely do not care to provide a little tape they say they have if your bring your package label for return. Ended up going to another drop off store whom kindly helped us by tapping the small label on the box for return. We shared what happened, and the good store said Michael's in Lake Steven's has been known for there rude customer service problems.
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November 2023 by Johnny Martinez
Solid Michael's, clean, well organized. Sometimes a bit of a line but not too bad. Helpful staff
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November 2023 by Rachel
I go here almost weekly, staff is super helpful and friendly, and they usually have everything I'm looking for!
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November 2023 by Anita J
Excellent service. Employee called other Michael store locations to verify stock of certain products and I was so tickled! I didn't have to wait on the phone or talk to anyone. After being stuck in Employment Security Department H-e double toothpicks, if I don't have to wait on hold for anybody I'M GOOD WITH THAT! Anybody else hear me?!Be kind and careful on the roads. Please allow people to merge. Always head check, don't just use your mirrors! Take good care. Enjoy crafting!
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October 2023 by Hikari Nim
Staff here is great! They always show my options for what I can get for my crafting projects.
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September 2023 by 333
Such an irritating experience. I come in here all the time & spend a bunch of money on paint and canvases. Every single time, your employees follow me around and lurk over my shoulder like I’m stealing but never even actually ask if I need help. Half the time, I would love the help finding something but your employees are too busy creeping around the corner trying to spy on me instead of being helpful. I’m tired of being treated like a criminal when I spend hundreds of dollars here a month
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September 2023 by Pat Knutsen
It’s a Michaels arts & crafts store. Friendly staff, clean store and pick ups are very easy.
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June 2023 by Cindy H
I came in looking for wire to do wire wrapping with to make a jewelry ring for my granddaughter and there was not a selection at all. Most of your stock had been cut to a quarter of what it used to be. I wasn't happy at all. I was even trying to find some pliers as well and none were in stock either. You never have them in stock. What do you do only order one at a time?? NOT A HAPPY CUSTOMER.
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May 2023 by Iova Corcovelos
They were so kind & helpful to me, a novice at DIY : )
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January 2023 by Ashley P
Also a UPS access point. A bit smaller than most Michaels I have been to, but the lady cutting my cloth was very nice and helpful. 3/4 times I've been there, they've been training someone new.
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January 2023 by Frank X Shaffer
I really like this location. It has a lot of parking and other great shopping opportunities are a short walk away. Traffic getting there can be crazy at times and there's often a long line at Starbucks that intrudes into part of the lot but it's only a minor headache. The store has a good layout though some aisles can be a tight fit for two carts to pass. There's often things on sale or clearance so it's OK to be thrifty without guilt. The area is really nice and feels much safer than other areas so you can leave zombie fighting gear at home if you shop at night.
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January 2023 by Briana Erickson
Since there's no "Michael's online" I'm going to rate it here DO NOT PURCHASE FROM ONLINE. Mostly because it doesn't work - the system doesn't allow ANY cards to go through as their system submits consistently 00 0000 for expiration date and so no card can go through for purchase. You reach out to customer service and get either "I can't help you, hang up and try again, or you can try placing the order again after 24 hours". None of this is helpful and leads to frustration and wasted time. I guess that's what you get for trying to buy where it's cheap is cheap customer service. I'm actively trying to purchase an item, provide money, and it's like they don't want it. Bad business model. Why not go in store you ask - because items are online only. Why not go elsewhere - because it's half off here.... but at this cost it's not worth the savings. Have better online website Michales.
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January 2023 by Melinda Smith
I love this Michaels. Always clean and pretty good customer service.
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October 2022 by Sam GS
Some shelves are empty but they have a wide selection of materials and a coupon code available.
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September 2022 by Irene Taylor
I like there stores they the things I need.