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September 2021
I came here to use my business account and posting 200 checks which I made 10 total batches. They lost one batch and asked me they didn’t get checks!!!!\ Lost my checks. I had proof so they took almost an hour and guess what they found it after refusing three times!
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March 2019
They had the nicest team here few years ago. New manager Adam is rude, unhelpful and not nice at all. The whole branch team left the branch. Impossible to do business there anymore. We left the branch and started doing most of our business at a different bank as well.
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June 2017
The team that was at the Lake Stevens branch when we opened our account was real nice and helpful. Then they got a new branch manager and he is very unhelpful. I will not be doing business here again while he is the branch manager. Very poor service!