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“We visited this post office to get our passports. Leon, the post master, was helpful, polite, friendly and has excellent customer service. We tried a few others but you could feel the level of stress and lack of politeness. Even hearing the other employee talking, she was so nice and patient. I really recommend this post office for both appointments and walk-ins like us.”
“Deija was amazing!! She was efficient and kind- there were a lot of people trying to get their passports done and she was patient with all the questions- She deserves a raise!! Thank you Deija!!”
“every time i go and frank isnt there my heart breaks. but then it heals because it means he is resting. miss you when youre gone, frank! you hold this community together with your kindness.
one star off because i really wish this location was given literally any stamps. i went yesterday and there werent even any single stamps! i just wanna send a letter :(”
“I miss Arnie, he was always kind and helpful to me. But he's gone now, today is Thursday, Feb 23, 2023, and not even a holiday, and this post office's window NEVER OPENED TODAY. No staff, no explanation was posted. No one to take PO box rent payments, sell stamps, or collect payments to mail packages. Our locking mailboxes on the street are constantly getting broken into; we need our PO boxes and services. My issue is with their bosses: What is the postmaster trying to accomplish? Alienate and drive away customers? I feel punished as a Steilacoom resident, Mr Postmaster. We are 6000+ residents here who need this Post Office to remain open and functional.”
“My sister put the wrong zip code on a package she sent from Massachusetts.I put in a lost mail notice and the very same day, I received a phone call fromRudra. He was so helpful and kind. He gave me the phone line to the Parkland so I could contact them directly! Thank you for the prompt, professional service!!”
“The employees at this location are always so nice. I went in to send my passport renewal application and I didn't really know what I was doing. Brittney didn't even second guess, just started assisting and literally filled everything out for me. So thankful she was willing to go above and beyond because I was stressed it do it wrong.”
“I was lucky to go to the post office when there were only 3 people in line. I had 12 large manilla envelopes to mail. It took 10 minutes from entering the post office to getting back into my car. Service was pleasant. There are so many questions and answers for mailing each packet, it gets kind of confusing if you are tired. The good news is that I mailed everything I needed to! It was a good time to go at 3 pm.”
“This post office is one of the best! Went here with my family to do passports, which is pretty stressful. But, Deija,Tanay, and Melinda were so nice and helpful. They made the process less stressful. Everyone here gave great service and treated us so kindly. Most of all, they are so patient! We love this place and will definitely come back!”
“This is my favorite Post Office! I just love the atmosphere and people. I have become quite fond of Diane Barnes. She is always so positive and helpful! No matter how much stress, she never lets it show. I wish there were more people like her in this world. Such a ray of sunshine.”
“The Post Office is an absolute lifesaver, and I can't sing their praises enough for their exceptional service and unwavering cheerfulness. Every time I visit the Post Office, I'm met with a warm smile and a willingness to assist that instantly brightens my day.
One of the standout features of the Post Office is the incredible helpfulness of their staff. Whether I'm shipping a package, buying stamps, or seeking assistance with a postal service inquiry, the staff go above and beyond to ensure that I have everything I need. Their knowledge and expertise are invaluable, and I always leave feeling confident that my needs have been met.
But it's not just about the service – the cheerful demeanor of the staff at the Post Office is truly contagious. Their positive attitude and friendly demeanor create a welcoming atmosphere that makes every visit a pleasant experience.
Moreover, the efficiency of the Post Office is second to none. Despite the often bustling nature of their operation, they always manage to handle each customer with care and attention, ensuring that everyone receives prompt and courteous service.
In summary, the Post Office is a five-star establishment in every sense of the word. With their helpful and cheerful staff, efficient service, and welcoming atmosphere, they've earned my trust and loyalty as a customer. I wouldn't go anywhere else for my postal needs!”
“Normally I think USPS is pretty horrible when it comes to customer service and user friendliness, but the ladies working at this location are so kind, helpful, and efficient they deserve the credit. Kudos to you!”
“I went into today (Jan 31st) and I had the young lady help me fix an issue with a package being shipped to me. She was wonderful. Give her a raise. I was dressed in all brown while on the clock.”
“I wasn’t home to sign for my package. I looked up the address and saw the negative reviews and was annoyed but I came in and got helped by Chris, he was very professional and helpful.”
“I've had good experiences here, always been treated with respect over the years by all employees. I just time my trips between their required breaks or lunch, and everything has been chill. The wait is usually only a couple of minutes for service.”
“Bekka and the other gentleman at the front desk (Rafael I believe) are extremely helpful! It took multiple attempts, but they didn’t give up and worked together to find a piece of mail that had been redirected somehow. Great customer service!”
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“Lovely employees with stellar customer service. Every one of them I've interacted with has been prompt, polite, and helpful. They go out of their way to make your shipping options or solutions easy to understand. The retail-front is well-stocked and organized.
It does get busy, especially around the holiday season. More often than not there is a long line. If you need service up at the counter, set aside a good chunk of time. Otherwise the rest of the facility is open for self-service. Give the employees some grace in busy times.”