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January 2024 by Kat B
Kerry, the account manager was extremely helpful. We had a difficult situation of trying to figure out details with the account owner moving overseas, and she kindly, quickly, and expertly helped us understand our best course of action giving guidance and advice on how to make the smoothest transition possible. Amazing!!
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December 2023 by Jeremiah Saucier
It was a good experience. The young lady who helped us was professional, polite, and patient. She took her time and made sure before we left the store that we had a good understanding of our new devices. Thank you
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December 2023 by Jeremy V.
I bought a new s23 from Costco, which I recommend. It saved me big money. I needed a new charger and screen protector, so I went to this store. The lady inside sold me some accessories for ridiculous prices. That's the good part of this experience. She offered to put the screen protector on, and I agreed. It looked okay under the store lighting, which was mediocre. When I brought it outside (it was sunny and clear), I noticed a big green piece of lint under the new screen protector. I brought it back inside immediately and showed the lady. She replied, "we don't promise perfection." She was not interested in fixing it and was dismissive. Very rude. Next time, I'll order on Amazon. This store lost my business.
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November 2023 by Robert Kossick
I've had two experiences now with what appears to be a manager at this location (big white guy, beard, sandy blonde hair). The indifference, apathy, and rude manner he conveys is really shocking. Even after giving almost $1,000 worth of business on a recent phone purchase. Talk about a person who has no business being on a sales floor dealing with customers. Sad to see how a person like this hired and retained.
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November 2023 by Jacob Banfield
Five stars. Turned in my 5G home internet here and they worked with me well. Also bought 2 phones a year and half ago!Awesome
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November 2023 by John K.
Service here was so bad. That I left in the middle of, about to buy an iPhone 15 pro max, to go to another Verizon store to buy it on the same day instead.
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October 2023 by tatjana merritt
Kerry is very rude and abrasive to customers. When asking a question she has an attitude. I came to trade my device in and she told me I should have sent in instead. So I asked if I could still trade it in , in store since I had accessories to return. She then said “ Like I said , you should’ve mailed it in”. It was unnecessary attitude , I will definitely not be returning to this location.
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October 2023 by Amy Mcgee
My phone was STOLEN from my home, I'm Legally Blind and Well unsure if they will help me sooner than they are. My phone is my only way to communicate with those (Dr. Appts, 911.) I can't physically reach.
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September 2023 by David Peoples
I've been with this company for about 15 years, spend thousands of dollars a year, and when I go to the store on my only day off an hour before they close to buy a new phone, they tell me they can't because they're backed up. I don't understand why they have to charge so much and keep minimal staffing. After telling me that, I get told he can schedule me an appointment for Monday when I told him I don't have time off. Thanks for the wonderful service and showing me how your time is more valuable than mine.
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September 2023 by Mercedes Crary
Nick the manager is the best! I’ve never been so satisfied with the customer service from any phone store before. He was so nice and sensitive to my plight. if you ever need in person help with your phone service with verizon, come here! these guys are great!
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September 2023 by Sandra Webster
Carrie was AMAZING!!! She helped me change my phone over and put a screen protector on. She was very kind and very knowledgeable.
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August 2023 by RoM MeL
Great managers to resolve issues created by Carrie and the other new lady staff. Hope they can replicate these managers’ work ethics.
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August 2023 by Janet Gruver
There can be q bit if a wait on the weekend, but these guys are great, quick efficient & knowledgeable!
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July 2023 by glen campbell
Lamar helped us getting a new phone and setting it up. He was awesome. Thanks for the great experience.
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May 2023 by Lilly S
We went to Verizon at Lakewood to turn in our old phones and get geared up with new. Carrie was so helpful and pleasant. She is professional and courteous and represents Verizon well. Thank you.