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September 2023 by Neil
I recently made a purchase from the Wood Shop, purchasing a few of their handmade wood puzzles. My interaction with the store owner showcased their commitment to customer service and integrity. While I encountered an issue that required communication with them, I was impressed by their prompt response and their immediate resolution of my issue. Great store and honest owner!
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September 2023 by Renee Wiese
We have been coming here for years with our kids, and we’ve never had anything but amazing experiences. The shop is filled with interesting things and high-quality wooden toys and puzzles. The employees are so friendly and kind to the kids. This shop is a gem!
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July 2023 by Allison Olson
On a family trip to Chelan, we made a special stop in Leavenworth to buy our kids a toy from this store. We will not be back. We would prefer to support local, small, family owned business like this, but their customer service was so bad was so bad we will never go back. In a world where a toy is one click away on Amazon, customer service has never been more important. To whomever owns this toy store: remember to hire for personality, and look for people who like other people.
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July 2023 by Britteny and Joe W
All the hats you would ever want, except sports hats. Lol. Another fun Leavenworth shop.
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May 2023 by Vin C
Cute. They seemed to have reduced the silly hats and have a lot more usable ones. Things are well organized, but maybe it prevents the goofiness of trying on silly hats... which was what we were looking for.. but it's understandable to have more hats you'd actually wear.
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January 2023 by Daria Kolesnykova
Interesting store to explore in this village , when you have nothing to do , go inside warm up and have fun by choosing one of the most silliest hats in your life .
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December 2022 by J
After reading all the incredibly negative reviews about how poor the customer service is, especially by the owner, I am shocked that they have not set higher standards for their business. I am also here to write a negative review for this store. My family and I visited this store this past weekend and the cashier lady was extremely rude. I wanted to speak with a manager the next day when I called and the manager HUNG UP on me. I have never experienced more unprofessional customer service. Very sad that this store feels the need treat paying customers with such disrespect. Do better
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September 2022 by Fran Benoit
We actually went to the Hat shop next door. Bought a nice hat for boyfriend ❤
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June 2022 by Chris Kealiher
Many games and of course a wide selection of hats to try. Only place I've seen where you can select to purchase individual marbles or dice and never found before seen/known games. Great place to stop for a break on long drives.
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June 2022 by Angelina Martin
Not great customer service. They said really racist stuff. I would not recommend this place. Unless you want to get disrespected and have employees get into your face. They judge everyone off their race. They are rude. My friends got kicked out for being too young. They are literally in their teens. I am disgusted by this place. They need to work on some manners.
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June 2022 by Mickey Swett
Me and my kids went into the store and he kicked us out for no reason he was rude and didn't explain why he kicked us out just didn't want me in there I have a feeling from other reviews saying he's racist that he actually is
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March 2022 by Nadia Moseley
So look, I hate to play the race card but somebody make it make sense. My guy friend and I were having a casual stroll down the strip and he’d already been a customer, here, so he thought it would be fun to check this place out. We approached the door and realized it was closed before we even got close. So we are looking in the window at the display of eclectic hats enjoying our small talk and this lady completely cuts us off, doesn’t go around us or wait. She cuts us off, walk in front of us with no eye contact, she doesn’t greet us or say hello, checks to see if the door was locked very animated. Then says, “just checking to see if my doors are locked!” Walks off and doesn’t even look back.I’ve been in business for a long time and I understand a long day but that’s not what I felt. She was rude and dismissive and outright offensive. Like, why did she need to do all that ? We weren’t standing there for very long at all…we had just got there. And if we wanted to stand there for 60 min, so what?. I’m a potential new customer and my friend has already patronized this business but after this encounter, I don’t recommend anyone of color approaching this establishment. You won’t feel welcomed, you won’t be greeted and they are going to make sure their security is active and they want you to know it . Smh ??♀️BLM ✊? Stop Asian Hate ‼️
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February 2022 by Tim Williamson
Somehow managed to get here to Leavenworth without a hat so I need to stop and get something to keep my ears warm I was walking in in downtown and I saw this hat shop so I stopped in to see what they had. They have $35 beanies.
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February 2022 by T DeLong
This is always a fun store to go into. They have creative things. Try on at your own risk, lice warning. It can be so packed that you won't get in during some events, like Christmas lighting or Octoberfest. Sometimes wven during the weekends its hard to to get in and see things. But they have cool hats on one side and cool wood toys and games on the other. Always a fun place to visit if you get the change.
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January 2022 by Gina McKnight
A super fun store!!! Love the hat selections and the other cool things that they have in there. Also, thank you for being one of the only stores to enforce the mask mandate. I feel very safe shopping here.