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August 2023 by Jacquelyn G
Every time I call or pickup a prescription the attitude and service is horrible. No follow through or assistance when needing to get prescriptions filled. They make assumptions things aren’t covered by insurance when it is and seem inconvenienced every time I have a question. I would rather go out of my way to another pharmacy to avoid going here even if it’s convenient.
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July 2022 by Bridget Jackson
The pharmacy has changed management and this was not good! I have been coming here for 10 years and the staff knew my name and treated me like family. The new staff has NO customer service skills and has been short and rude and not understanding of my needs. It takes 6 hours to get medication and even have had to wait until the next day for important meds. Many in the community feel the same way about this pharmacy now. Bad move you guys. Going to Walgreens.
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June 2022 by Carol Stewart
Time after time we have had to wait 6 hours and maybe not until the next day for a prescription. Twice now I was prescribed an antibiotic and can’t get it until waiting 6 hours or more. We need to leave town for a few days and Savon can’t get my prescription ready after having more than 2 hours to fill it, and this is for a common antibiotic. It’s ridiculous and you have to make an appointment on line to get any kind of vaccination. This is the one at liberty lake. Lousy customer service. If your doctor leaves a voicemail for a prescription, they don’t get to them until much later, the prescriptions that are electronically sent or if the doctors office speaks to a pharmacist those get filled first.
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February 2022 by john dillon
That's it I'm done with Safeway pharmacy I just was in line for 24 minutes. Only one person was on the register 4 people working and one person working in line customers. They are supposed to have another person step up and help when they see a line longer than five people and they just let the line get longer and longer
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October 2021 by Peter Hire
I have been unable to pick up my prescriptions for several days due to lines and waiting times. My prescription is filled and ready, but I can’t wait 20-30 minutes in line just to pick it up. There needs to be a fast pickup option for people with no questions.
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April 2021 by bill crawley
Very friendly people but has long waiting lines
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March 2021 by Isaac Steltz
Absolute travesty. Nothing in stock. Expect to wait a full half hour to get your prescription if they even have it
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January 2021 by Richard H.
On our way to Montana, we needed a few things, and stopped here. We were able to get the needed items. but the prices were so so. Overall. Albertsons seems to be more expensive then when I worked there about 20 years ago. I know they bought out Safeway, interesting fact, the owners of Safeway helped Joe Albertsons out with his first store in Boise, then they get bought out by Albertsons lol
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October 2019 by LajNyob
It used to be good while the store was still under Albertsons. But now the customer service is not good. Sometimes you stand there and everyone was walking back and forth and pretend like you're not exist. I have been with this pharmacy for close to 20 years and now consider changing to Walgreens.
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May 2019 by Blast from the Past Cinema
We have monthly prescriptions that we have filled here. We LOVE this pharmacy. The pharmacists actually care about us as human beings, the techs are always ready to help, and they have even recently gone above and beyond to assist with special situations. Yes, they had hiccups a year or two ago (seemingly the main timeline of the negative reviews) when they switched computer systems. Bottom line, my employer prefers a different pharmacy, and I refuse to switch! They’re that good!
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December 2018 by barbedwireart
Nicole the manager is A+, she knows almost everyone's name, and the staff is A+, but they need more staffing during their busy times. thank you, Dale
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May 2018 by Antranette M.
What a disappointment!! We thought sweet we have a Safeway again in Liberty Lake. Sadly we need to check the dates on everything. Got home with tortillas and they were green with mold. Wanted salad mix and it had 2 days left on the date. Got home again with expired jam. To many things are out of date. My husband says it's Safeway with an Albertsons hangover. We never shopped there when they were Albertsons because the people were rude to us yrs ago. The people now seem nice but the store is poorly managed, as it was poorly managed when it was Albertsons Need to keep a better watch on their dated items. Doesn't anybody care? PS.. Where is the Chinese food in the deli?
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December 2017 by Thomara Shay
Prescriptions are never filled on time long lines, and wait times. Staff is very friendly.
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December 2017 by Mike Elmore
Nice and clean with competitive prices
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October 2017 by Todd Hogan
This pharmacy is the only one I trust for fair pricing, and a great educated staff. The negative reviews here are all very petty and quite frankly unfair. I recommend this location to all my neighbors.