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February 2021 by Liam Smith
Love this store, they are always helpful
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April 2020 by Kelly V.
Home Depot is having employees herd people like cattle and tries to stop you from walking into their store through any open door... like in the garden center. Give me a break. A little bit nauseating power trip. Tell you what HD. I'll shop somewhere else
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March 2020 by Ed W.
We live virtually right in between the Liberty Lake and the CDA Home Depot and have shopped at both stores. The conclusion we've made is that the Liberty Lake store is now our local store: much better parking, not as crowded/cramped, seems more open and the by far the most important, the associates are so much nicer and helpful!! Selections are the same though Liberty Lake seems to have a bit more and we may have to pay higher sales tax than at the CDA store but the "atmosphere" at Liberty Lake is well worth it!! We're both retired and have a limited income but to us the atmosphere (politeness of the associates) is well worth paying the few dollars more in sale tax!!
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July 2019 by Katie P.
This is my favorite Home Depot in the area. I think the employees are a good notch above the employees at the SV Home Depot and the other local store. It seems like, whenever I have a DIY question, they have an experienced contractor staffing the department who give me great tips and information, even if that includes sending me to another store to buy a particular item. Also, their inventory is usually well-stocked so I don't have the frustration of being told that they are out of stock. Good job!
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July 2019 by Marci L Otto
excellent customer service. You can get help for what you're looking for. online ordering, installations, they're a one stop shop.
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May 2019 by Jeanenne M.
We've lived in LL for 2 1/2 years.... We built a new home and did some of the work on the home and landscaping....We ran to HD almost daily for months... Always treated well. Not crowded and there are easy to find salespeople.... I find plants on discount in the nursery on a regular basis....I usually dread going to big box hardware stores for the scarce number of employees... But this store is great.. The rental department goes the extra mile and are very helpful.. If I need something cut, they do it Johnny On The Spot...I've made returns with no hassle.... They scan my credit card and I don't need a receipt... I like that I can walk into this store and know I can easily find reliable help and don't have to search all over to find what I'm looking for... Highly recommend...
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April 2019 by Ken B.
We have greatly preferred shopping HD in Liberty Lake vs. Coeur d'Alene (CdA) or Spokane - Sprague... So much nicer layout, friendlier associates, roomy parking lot.... and NO obnoxious speed bumps. My only complaint has been with the same lady at Customer Service. I would much rather lodge this complaint directly on a HD web site but since they don't offer that opportunity or one for a Customer Satisfaction survey... I'll state my complaint here. (Interesting the places who do offer surveys usually do not have issues or address them quickly.) HD has a great return policy with no hassles... except for this lady. I was last interrogated about my return and wanted a valid reason for returning the item.... although it was clearly never opened or used. Today, after purchasing a product that had been clearly opened, repackaged, and clearly marked at a discount (with a bright orange label including the discount price and a UPC symbol), the cashier rang up the original price. Not a big deal, I at least caught it once I got to my car. I returned thru Customer Service Returns and explained the error that occurred only 2 minutes earlier. I was then shocked to hear that I was to blame. I was told there were several new cashiers added recently and that I should have clearly notified them of this price change. I mentioned that I indeed positioned the item on top of all the other items and oriented it in a way that would be obvious. Then I indicated I was distracted from actually seeing the price ring up or I would have said something then. The Return agent accepted this as a confession of my negligence.. which really got me steamed. Since I purchased two different sizes with the intent to see which may be better suited for my application, I planned and will need to return one. This will NOW be going to the CdA store where I will make additional purchases. Customers have options and do not have to put up with unmerited rudeness. I would hope this Liberty Lake employee could be reassigned to the Paint Dept where, after reading other comments, it sounds as if extra help is needed anyway.
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February 2019 by Janet Malone
Just bought a new washer and dryer from Home Depot - had Home Depot deliver. The new dryer did not work. Home Depot told me my only option was to go to GE. GE has set up their "care" system to run you around. This is not fun. I am not happy. Will never use Home Depot for appliances or buy GE again.
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January 2019 by Megan Anjelkovich
Always friendly, attentive and helpful!
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January 2019 by Shari Wilson Roten
I have been to many Home depots around the country, and as always, the liberty Lake Washington store is at the top of my favorites list! I had numerous people helped me in the store and all did it with a smile!
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January 2019 by Aaron R.
C'mon this is Home Depot, what can you say about the home improvement warehouse of every community across the country. Here's my findings, consider this a synopsis of sorts. I was thinking I should install some metal roof panels on my backyard pergola so I went digging online to figure which store had the type and price I was willing to pay. I found some panels but they were 12 feet long and a pain in the a** to load and secure in a standard pickup 6ft box. DELIVERY is quick. Yes the store charges 80 bucks to deliver to your front door. This fee seems a bit steep but consider the time, effort and worry averted by a simple delivery fee. The driver had my roof panels loaded onto a shipping pallet and placed in my driveway--I will use this service with all of my large oversized projects.
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October 2018 by Rob L.
I had the best experience here. Larry was really helpful. I came in with a problem and I wasn't too sure how I was going to solve it. Larry came in clutch and helped me find a solution!
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September 2018 by Josh P.
I very much appreciate Lindsey for going above and beyond today in the lighting section. I was looking for something to fix a fan I bought there a couple years ago. That part was not available, but she was able to help me get it fixed! Thank you Lindsey for being awesome!
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August 2018 by Karry Ashe
It's a fun place most of the time
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June 2018 by Yulia S.
The staff is nice and helpful and the bathrooms ate usually kept up well. It's just your regular Home Depot.