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December 2023 by Colleen Eik
For Each Lady that is employed with Horizon Credit Union in Liberty Lake, WA they all Deserve a 5 Star Reward from me. Cassandra and also Brooke Rehfield have my highest honor going to them both. Brooke actually was grewt help in a financial issue dealt with by me.
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September 2023 by Wendy Kuster
TeAnna helped me with my transaction and she was knowledgeable and very friendly. Thank you TeAnna!!
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August 2023 by Jase McCammond
I absolutely love going to my bank on pay days! Every time I walk in I am greeted by the wonderful people that work there and they are always happy. I get to share my week with them and they are always encouraging and helpful. Before I leave we always exchange a see you next Friday! I’d give them 10 stars if I could.
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July 2023 by Pat Akins
I moved to Liberty Lake approximately two years ago from Oregon. My bank was Key , which they do not have in Liberty Lake - the closest branch is three hours away. I took the opportunity to check out ALL the local banks and credit unions in town. They all seemed to offer the same products and services. This Horizon Credit Union was no different EXCEPT for one thing . . . . .The people that work there - they are polite , personable , and professional. My two favorites are Kristine and Brooke , that being said - Cori , Cassandra , Jenn , and Hayley and also been very helpful as well.Honestly , I highly recommend this Credit Union and hope you will too ???.
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July 2023 by Gary Fullmer
Awesome service. Cori, Brooke, Cassandra, Jenn, and Hayley make each visit memorable and fun. I keep coming back for more abuse. ?
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July 2023 by Paulette Bleken
Wonderful & caring service by Cassandra
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September 2022 by BRUCE CIRONE
Been with Horizon CU for a lot of years and they’re always professional considerate and very helpful in all banking situations,I’m thankful for them
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January 2022 by Roger Day
? this is one of the most Pleasant places and I visit when I go and cash my check or transfer from savings to checking or whatever else I do. I highly recommend Horizon Credit Union.
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July 2021 by Selena Noll
I would recommend this credit union to my worst enemy simply for the sheer joy of them experiencing just how awful this credit union operates.Computer issues, incorrect hours on the app as well as Google, atms inoperable at multiple locations, problems with their chat feature availability, hours incompatible with people who have 8-6 weekday careers, snooty employees, this credit union has it all for people who like to be treated like dirt. I can't believe I gave up my account elsewhere for this place.If you want to direct deposit and never need to deal with the app, the branches or the atms, then maybe this is your place. Anyone who has expectations of something more, run and don't look back.
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April 2021 by Trish Itve
This machine is down more than it works!!! Horrible customer service.
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April 2021 by Cindy Valenti
Great service and employees
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August 2019 by Austin H.
Good Rate Terrible Service-- I financed a boat through them, they gave me a good rate and it was relatively hassle free to set up. At the end of four years I sold the boat and needed the title from Horizon. I could not get them to send it to me despite daily phone calls. The buyer got scared and requested a discount on the boat because he was worried it was stolen at this point. I had already moved assuming things were taken care of. All in all Horizon cost me $1000 for their inability to coordinate the title. I let them know on the phone and they did nothing to help. 0/10 would not repeat.
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May 2019 by David S
Friendly and helpful. Wish there was an atm
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March 2019 by Aquila B.
Worst credit union or even bank I've ever experienced. If you finance anywhere (RnR RV for me) DON'T LET THEM USE HORIZON CU!!! They won't accept my Insurance for the first 30 days (added it to an existing policy), and are now charging me for their insurance for that time period even though it was covered. I called, my insurance agent called, they wont budge. It was not my insurance agents first run in with them either, apparently it's typical of them to do this. What a scam. I can't wait for the class action law suit for this one. I will be switching this to BECU now (which is what I told RnR I wanted them to do to begin with and they said it wasn't a problem, but then they convinced me the rates are better at Horizon). I bet they are better for the finance guy, but not for the consumer.
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July 2017 by Ron Poppert
Recently purchased a vehicle that was financed through HCU and have not had anything good happen. My first Payment was double dipped. Managed to get my refund for the second Payment. Next Payment according to HCU was disallowed by my bank. However the money is gone from my account. Had it been disallowed by my bank the funds would have been put back. Called the loan dept and was told it was my banks doing. Went to my bank and was assured that had the payment been disallowed by them the funds would have been immediately placed back into my account. Stopped at the branch on north Nevada and they called someone and told me they would try to find out what happened and would call me. Still waiting for the call and it has been 5 hours. Extremely dissapointed. The will most likely report a late payment to the credit bureau.