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November 2023 by Cierra P.
Korbin was great. He ran outside in the cold to greet me and I immediately was happy it was him. He’s not your typical salesman that gives fake untrustworthy vibes. He was friendly, down to earth, funny, and very non confrontational. I think the most important quality of a car sales person is to really listen and make the costumer feel heard. He did just that and didn’t try to push me. The car I got was super clean, new tires, new car mats, full of gas and ready to go. The process was very smooth and quick. Thanks Korbin!
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November 2023 by Jo Ch
I want to express my gratitude and admiration for Riley, who is a rock star in his profession. He provided me with the best buying experience I ever had from a Mercedes dealership. He was attentive, courteous, and helpful throughout the sales process. He answered all my questions and addressed all my concerns. He also went above and beyond his duty by delivering the car personally to me on the west side of the state (from Spokane), which saved me a lot of time and hassle. He was friendly and professional during the delivery and made sure I was satisfied with the car. I was impressed by his dedication and service. I will definitely go back to him again for my next car purchase, and I highly recommend him to anyone looking for a Mercedes.
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October 2023 by Andrew Martinez
We were on our way to pick up a used Mercedes for my son at another lot in Spokane Valley. We decided to stop in here on a whim. I'm so glad we did. Robert and Lincoln got us into a much nicer car than the other Meredes we've been looking at. They gave us a wonderful deal on it too. Robert was super knowledgeable about the brand. My son loves the car. It has more features in it than any other car I've ever seen. Robert and Lincoln were so easy to work with. Everyone at the dealership was super nice. We will be back, for sure. Thanks for everything!
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October 2023 by Tia Gilroy
My husband and I had a great experience at this dealership! From the moment we walked in, everyone was extremely friendly and welcoming. We worked with Nick Nelson and he was amazing!! Patient, knowledgeable, honest and so easy to work with. We were looking at a few cars over a few days there and he was so helpful and accommodating! We went to a few other dealerships in the area before coming here, and this was definitely our best experience! We will definitely be back in the future! Thanks for the great service, Nick and team!
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October 2023 by Jason Heide
Robert gave us what was hands-down the most pleasant experience I’ve ever had when shopping for a vehicle. He had a wealth of knowledge about the essential elements of the vehicles and ended up knowing more about what I wanted before I did! I’d highly recommend talking to Robert if you’re looking to for a knowledgeable salesman who shows genuine care for his customers.
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October 2023 by Adam Levin
Riley was fantastic from start to finish. He helped us find the best finance options and made the entire process easy. I have no doubt we made the right choice. We will be looking for him when it’s time to buy our next vehicle for the fleet. He went above and beyond the normal standard I am use to.
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September 2023 by Greg S.
We had a really great experience shopping here and left with a new car as a result. Nick was the guy who helped us, and he was great. From start to finish the process was smooth, and he was very easy-going, accommodating, and a pleasure to work with.If you're buying a car in the Spokane area, you'd be missing out by not going with Nick and the rest of the team here.
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September 2023 by Kristina Fairchild
I have NEVER been treated so obnoxiously or with less integrity than I was by Mercedes of Spokane. The only statement I can verify as true was that they wanted to buy my car. Drew specifically has a *talent* for lying and manipulation. I have saved our texts in case there is a question as to what was said, since Drew can't seem to keep his lies straight. Use caution when dealing with them, you have been forewarned.
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September 2023 by Consumer W.
Unless things get better this will be our last Mercedes. Place is super clean and welcoming if you go there. Not so good if you need to call and talk to someone about anything. Plan to waste time while caught up in phone menus and then get placed into voicemail which reportedly only works part of the time. Really disappointed.
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September 2023 by Kristina F.
I dont do many reviews, nor do I usually use social media. This service was so bad I want to give others fair warning. We were in a position we needed to sell my husband's car with minimul fuss & in a hurry. I had done the research, knew the value & condition of our vehicle & was willing to make an extreme deal to just have it out of the way. Mercedes reached out to me (along with 2 other dealerships) and were extremely interested. I had hoped that with it being mercedes they would deal with us with integrity. I was 100% up front & honest about EVERYTHING, including our situation to our price point. I told them the good, the bad & the full history of the car. I had to reschedule 2ce to bring it in (my fault, not theirs), and on the way to the 3rd appointment I broke my ankle. When we arrived I explained what had happened & that I was in a hurry because now i needed to go to the hospital. They began low balling me, and Drew stressed that he would only be able to list it at a lower price than all my research showed, and tried giving me a bunch of nonsense. I was in so much pain I gave in and took a significant loss beyond what i already knew I was giving up by going to a dealer. After my surgery I went online and a carfax ad popped up with our car on top... advertised at the price I told him I knew they would list it for! I contacted Drew & he began telling me OBVIOUS lies and claimed they hadn't even decided if they were going to sell it or farm it out to a lower rated dealership, claiming it needed extensive repairs. His claims were false, one of which I had proof... but it was already listed for sale on their site which proved ANOTHER blatant lie. BE CAREFUL dealing with them. They are shady even for a used car lot. They will lie about ANYTHING, and do it while shoving a knife in your back and a hand in your pocket. Absolutely the WORST dealership I've ever dealt with, and if I hadn't been in extreme pain I would have driven away. BE FOREWARNED! They tried to lie to me about the condition of our own car, which was so stupid & shows how gullible they considered me, but that is the level of deception they will stoop to. Use caution! Most of all know they have ZERO integrity. I knowingly gave them $4000 in profit margin just so I could do a quick sale & they manipulated, lied & scammed for another lousy $700. Theres lots of specifics I could put in here, but I am sure you have the point by now. I have saved the conversation texts just in case I need them, and have a statement from a shop that had serviced the car the day before, refuting one of their false statements. Now the choice is yours.
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August 2023 by Marwan & Marie
Dear Sprinter owners- I’m extremely satisfied with Derek - Foreman/Lead Technician for going above and beyond to fit us into his busy schedule to help us get our 2018 Mercedes Sprinter RV back on the road. He is hardworking, honest and transparent about explaining repairs. He is a valuable asset to Mercedes and should be rewarded for his efforts! I would also like to thank our service advisor Scott for making our warranty work as easy as possible!
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August 2023 by Nicole Pribyl
I had a wonderful experience purchasing my new car from Mercedes-Benz of Spokane lot in liberty lake! They were very patient, kind and transparent! Wonderful experience all around. Big shout out and personal thank you to Nicholas Nelson! He was amazing. Please consider this lot when shopping for new or pre-owned vehicles!❤? thanks nick nelson!!
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August 2023 by Angela Olson
We had a really great experience buying a new car at Mercedes of Spokane.Thomas did an excellent job following up continuously as we wanted a specific car and he made sure that happened. Thomas is so knowledgeable about Mercedes and explained everything, he really made us feel special throughout the whole process.We will definitely be lifelong customers!
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August 2023 by monica boehmer
Had a problem with our DEF warning light coming on. Called the dealership and CJ said we could come in. Within an hour the shop foreman plugged it in to their computer for diagnostics and found the issue. They advised us on what we needed to do to make it back home to Minnesota. Excellent service, staff and results. Everyone at the dealership was super friendly and went above and beyond all our expectations. They would definitely be our “go-to” dealer if we didn’t live 1400 miles away.
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July 2023 by jeannie bowers
Riley at Mercedes Benz of Spokane was amazing! He help us get the best deal and a great car. He even stayed late to help get everything taken care of for the car. Great place and customer service!
