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November 2023 by Kevin Schulze
I was looking to buy a WRX and asked them if they would inspect it for me. They checked it out fast and gave me a great idea of the condition of the car. I expected it to take more time. Loved my experience with them and will highly recommend them going forward.Thanks Chase.
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October 2023 by Brian Bean
Great customer service. Got my old Nissan Z in quickly and Mechanic took the time to teach me about the vehicle. Was also very affordable!
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July 2023 by Ryan Miller
I’ve been taking my 20-year old Subaru to Tier 1 for years and simply won’t take it anywhere else. I make the drive from North Spokane to Liberty Lake just to take my car to Tier 1. Tier 1 is top-notch in service, quality, and pricing. I highly recommend them to anyone looking for highly-skilled Subaru service, for anything from basic maintenance to full builds.Services: General repairs & maintenance
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June 2023 by Ariane Roberge
Great honest &proffessional guys. Helped me out and got me back on the road with no worries !Service: Vehicle Inspection
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May 2023 by Justin
These guys are honest and straightforward in their communication. I had an issue with my air bag system that left me dependent on the dealer rather than my usual mechanic. I found myself getting jerked around by Subaru Spokane with long delays, miscommunication, issues not communicated properly, exorbitant bills and quotes, and unnecessary recommendations.Tier 1 quickly identified the possible problems, clearly disclosed their suspicions, and gave me solid advice for addressing the air bag system. Because the ultimate solution ended up being costly and their initial attempts to troubleshoot to avoid major expense failed, they charged me half their typical diagnostic rate and nothing at all for the part they ordered from the wrecking yard. I was not pressured to fix it and was told it may not be worth the cost relative to the value of the vehicle. When I was leaving, they noticed my vehicle was low on oil and topped it off.While I'm annoyed that my air bag system is probably not worth fixing, I know what the problem is and, without question, I know who I will go to for repair if I decide to address this issue. This whole scenario made me realize that much of the stress of vehicle repair for me has little to do with the actual cost and so much more to do with trust. It sucks to feel like you are just a number with a bank account. It sucks to know someone is talking you up because they get paid via commission. It sucks to have someone talk around your concerns because they don't have the answers you need and the one hand only talks to the other after your money is on the table and your car on the lift.Because these guys are so above board and transparent, and demonstrate that they care about me as a whole person, I would gladly drive to the other side of Spokane to Tier 1 rather than a couple of blocks to Subaru Spokane to address this kind of issue.
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May 2023 by Kyler Carneiro
I had a little bit of work done by Tier One on my 2012 wrx. When I bought the Invidia R400 exhaust, the guy in the office asked which downpipe I wanted, I selected invidia to match parts. When I picked my car up I asked “since I’m changing the airflow do I need to get it tuned?” And he replied with a simple, “no you shouldn’t need one.” Took my payment and sent me out the door. The car drove fine for the first month so I didn’t think anything more of it, and now I’m having roughness in all 4 cylinders and a rough idle. I took my car to the professionals because I am still learning about these cars. I took their unprofessional advice and that has led to damaging my engine at only 104k miles. I should have known better not to drive the car with an upgraded downpipe and exhaust without a pro tune but I took their word for it. Costly mistake out of this.
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April 2023 by Dalton Laird
These guys did a job for me they normally don’t do. I have a 2011 F150 with a 5.0 in it. They installed my long tube headers and did an amazing job, also the run down of labor was very detailed and they were very honest about what had to be done and what they had to swap out for the install to work. Would absolutely recommend them to anyone that’s has a project they’re willing to tackle. Thanks tier 1!!Service: Exhaust
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February 2023 by Logan B
only place i’d take my subaru in spokane, super knowledgeable and always down to go the extra mile to help the customer. they even diagnosed a clutch issue i was having free of charge.Services: General repairs & maintenance
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February 2023 by Alex Cordero
I have been to this shop multiple times for different issues with my car and chase and his team always go above and beyond. They are extremely knowledgeable and will walk you through the entire process. They will be straightforward with what needs to be done now and what can wait, they don't try to sell you a whole bunch of unnecessary repairs. Very reasonable rates on diagnosis/labor and can even get parts at a great price. I would recommend this shop to anybody for anything from general maintenance to full on race car builds.Service: General repairs & maintenance
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May 2022 by Zach Pearson
The team at the shop is amazing brought my 15 sti in. had some DAM and knock issues they diagnosed that problem told me exactly what I needed and are fixing that problem while installing a down pipe and power steering rack same day. This shop is where you should be. Nice environment friendly people will not be going anywhere else. Thank you tier one
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March 2022 by Chandler Clark
Took my 2011 WRX here twice now. Once for headlights and second time for clutch assembly. Headlights haven’t had any issues since it’s been in and now my clutch is buttery smooth. I will be recommending Tier 1 to anyone I know and will continue to bring my car here if it needs anything. Fantastic group of guys working here, not terrible on price either. Highly recommend
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March 2022 by Marissa Watkins
So much love for these guys, my god do they go above and beyond for their customers!! It's hard for me to trust people with my car but I had no issues trusting them to get my parts installed and taking care of my STI as if it was theirs. Thanks to all the guys here that worked on my car, it's been an amazing experience and can't wait to come back for more power!
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February 2022 by Tyler Chilton
Great group of Guys working out here at Tier 1, doing amazing things! Extremely informative and explained to me everything wrong with my bugeye, in a way I could understand. Best place in the area to take your import!Service: General repairs & maintenance
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November 2021 by josh coker
This was the worst experience I have ever had dealing with any business. My car was tuned by Dominic and he ran my car out of gas and my car did not even start when i picked up my car and then the valve was burnt up in the 1st month of driving it. he refused to take responsibility and did not want to retune my car with my new engine he degraded me as a person and my capabilities. Do not go to this place at least for the tune.Service: Tuning
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November 2021 by pubg gill
they did work on my 2020sti ,they did very great job I love it, thank you so much guys to help me with my car you guys are awesome
