KeyCorp is one of the largest bank-based financial services companies in the United States, with assets of approximately $93.8 billion. The company provides investment management, retail and commercial banking, consumer finance, and investment banking products and services through its nationwide network of branches, ATMs, telephone banking centers, and online platforms. The reviews of the KeyBank Longview branch present a mixed picture. Some customers have had negative experiences, reporting rude and unhelpful staff, long delays, and trouble with ATM software and online banking. One customer was even turned away when trying to deposit a certified check. However, the reviews also indicate that the branch has undergone a change in management, with the new regime being described as more professional and competent. A relatively new customer praised the outstanding service provided by specific employees, such as Race and Fabiane. Another long-time customer highlighted the excellent assistance received from the current branch manager, Mandi, who helped resolve an issue with a stolen work truck and checkbook. While the branch still has room for improvement in terms of professionalism and consistency of service, the reviews suggest that the new management team is working to address these concerns and provide a better banking experience for customers. Overall, the reviews suggest that KeyBank's Longview branch is making progress, though some legacy issues remain.
Great atmosphere, nice friendly staff, very knowledgeable & helpful, Key Bank answered all my questions & was very beneficial.
March 2017
I like that the people working there are great and know me by name
November 2015
I filled out their survey after I joined the branch and the next time I was in the Longview branch I noticed that they actually LISTENED and made some changes. They have this male teller that is the BEST. Not having enough free ATM'S is their only negative.
