PetSmart is a large pet supply and services retailer with friendly and helpful associates. Staff are described as knowledgeable, patient, and incredible, providing personal customer service and being happy to help. They offer informative guidance, such as giving tours to unsure customers. Services include pet grooming, where staff try everything to calm pets. The business provides a varied selection for many types of animals, and options like shopping online for pickup. Select locations offer dog training, grooming, boarding, and adoption services.