REI is a well-loved outdoor store that offers a wide selection of quality gear and clothing for all outdoor enthusiasts. The store stands behind its products with a 100% satisfaction guarantee and features its own award-winning REI brand. Customers appreciate the friendly and helpful staff, who often go out of their way to provide good service and expert advice, whether fitting snowboarding boots or recommending trails and groups. Many visitors find REI to be their go-to store, citing positive experiences over years of shopping there. The return policy is also highly praised, allowing returns even after the usual window. While most reviews highlight excellent customer service and a welcoming environment, some note busy times in certain departments, which can lead to longer waits and less attentive service. Overall, REI is known for its quality products, knowledgeable staff, and enthusiasm for outdoor activities, making it a popular choice for outdoor gear and adventure needs.
This has been my go to REI for 5 years.Today Sean and a colleague (whose name I didn't get) over at the shop helped me find the right fitment for my snowboard boots and even let me return my boots 20 days after the close out window.Great service, great advice. Will be coming back!
March 2024
Have been here several times and always have a good experience. Big selection, friendly employees and the best return policy around.
February 2024
Employees are very nice and helpful. The clothing and gear here is high quality. The return policy is great.
