Sporting Goods in Lynnwood, WA

“I went into New Balance to return some shoes I bought online. I wasn’t planning on repurchasing but Daryl and Kris helped me find exactly what I was looking for in store. Amazing customer service! Daryl was a joy to chat with & just spilling positive energy all over the room. If you need shoes or just to be pampered a moment check them out!”

“Great experience. I went it looking for a climbing machine. Hers the deal I went in before my workout. This guy that works for one they didn’t have a climbing machine. Rare if they would have one most fitness stores do not stock this kind of machine. He love his job really positive and is super knowledgeable on fitness I would say go check it out. Fun experience and you get to sit in line 5 or 6 different massage chairs. It’s the best.”

“Came in for the first time at this store to make my first ever snowboard purchase, and their shop manager Bryce spent what had to have been easily an hour or more helping me decide which board / bindings / boots would be best for me given the budget I provided, as well as giving me just a ton of general knowledge about snowboarding and things to consider. He helped me completely set up my board / bindings and get it ready to use while being super patient with me as I asked for adjustments etc. Super friendly / chill staff and was an amazing stress-free experience overall. Really happy I came here and will definitely be coming back for anything else I need for snowboarding!”

“The store didn't have what I was looking for (in-line roller blades in a large foot size), but the staff was super friendly and helpful. They went the extra mile and looked up a few other locations that might have my size, I didn't even ask them to. 5 star customer service experience. I will definitely be back to this location if I need other sporting equipment.”

“Went in looking to try and buy some new woods - and I did, so that says something! I hadn't bought new clubs in about 10 years, so wasn't really sure what the new golf tech was and didn't really care to sort through the bias online content and reviews. I got a fitting with one of their techs who asked me what I was there for, asked about preferences, abilities, etc. and then recommended some clubs and set to work. I spend the better part of an hour ripping shots on the simulator as the tech swapped out clubs for me based on what he was seeing and discussed what I might be feeling and why based on each club model. I walked away with two clubs I felt confident buying.A few notes/recommendation:- They have a wide selection of clubs, bags, etc. (more than many other places I have been in lately)- They have about 5 simulator bays running that you can use to try certain clubs. I couldn't tell from the website what the simulator situation was- I recommend making a fitting reservation by giving them a call. They were swamped on a Rainy Sunday, so they took my name in a later time slot and asked me to come back (which worked for me)- Bring a few clubs you know your distances for. The sims/practice ball combo results in a slight, but noticeable yardage reduction, so you'll want to know how off the sim is from reality by hitting your known club and comparing the sim to reality. Otherwise you might think that new 3 wood going 240 instead of 260 is not worth the $$.”

“Shoutout to you, Shawn in the shoe department, for not only having the patience to listen to my mother explain her bunions (I'm so sorry), but for making the time to let me try on a pair of every brand of running shoes, despite being busy with other customers. I work a very active customer facing job, so selecting these running shoes was an intentional investment in my own quiet time away from work. Today meant a lot, and was a reminder how REI never disappoints me.”

“Outstanding customer service!
Great price for shoes!

I found a mistake a few days after I left, and they were able to fix it right away without any problems.
They were happy to help.
Highly recommended!”

“My wife needed a specific pair of shoes and staff was able to locate them within moments. She got exactly what we needed and the staff was very friendly. The minus star is for being a tad pushy on the membership program. 5 different employees tried pushing the $30 membership. They should probably back off a tad on that.”

“Camille was very nice and helpful today as she helped me select the right baseball hat for me. She also explained to me about their Custom Cap Program and how I might be able to use them for my business.”

“Had a wonderful experience today! My youngest daughter really wanted to buy something from here - using her birthday money. Everyone working greeted everyone that walked in the door and was quick to help or answer questions. Alberto (I believe was his name - forgive me if I am wrong?) checked us out and was very kind. I love to give credit to where credit is due, especially when it comes to great customer service! Thank you for being apart of making our day shopping fun. ☺️”