The Xfinity Store by Comcast located at 3105 Alderwood Mall Boulevard, Suite Q, in Lynnwood, WA, offers a range of Xfinity services, including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. The reviews suggest that the customer service at this store is generally positive, with one customer describing an employee named Tristan Adams as "outstanding, patient, compassionate, knowledgeable, very professional, friendly, and kind" when assisting a senior lady. Another customer had a great experience with Michael N., who was "genuinely polite, patient, professional, and helpful" in answering all their questions. However, some customers have expressed frustration with the store's operating hours and average internet speeds. One customer was unable to visit the store during their posted closing time and was directed to a different location, which was inconvenient. Additionally, while the store offers consistent promotional opportunities and up-to-date software, the internet speeds may not always meet the advertised standards. Overall, the Xfinity Store by Comcast in Lynnwood, WA, provides a range of Xfinity services and generally positive customer service, but customers may experience some frustrations with the store's operating hours and internet speeds.
Tristan Adams was outstanding, patient, compassionate, knowledgeable, very professional, friendly and kind assisting a senior lady. This gentleman deserves accolades from management for excellence in customer service and would like management to reward him with a free lunch!
July 2024
Originally had a lot of problem but it was resolved. Thank you
July 2024
Representative Troy was helpful and polite. Easy to work with.
