-
February 2024 by FSRuziel
Customer service has declined while their prices have increased. Employee was rude during the transaction. Tossed my items and receipt on the counter, then immediately walked away. There was no one else in the store. He also forcefully/unwillingly acknowledged my thank you when I picked up my items and left. There was a total of 3 sentences exchanged during my visit, I doubt I said anything to upset him. If you hate your job why show up to it?
-
January 2024 by Emily H.
There is a reason this place has been in business for so long. They have unparalleled customer service! They helped me figure out a hummingbird feeder heater during the cold snap and are helping with my daughter's bike. I can't recommend or thank them enough! Great selection and price too!
-
December 2023 by Chelsea Bell
The employees here were very condescending, and repeatedly talked down to me. They seemed to try to over complicate a simple request to have a key copied and treated me like I didn’t understand the purpose or existence of a blank key, even though I had brought in a blank key with the hopes of having it cut.
-
November 2023 by FROY M.
Gee, who can wait until they upen at 10am to buy here.
-
May 2023 by Matthew Ingalls
A small hardware store that had a little of everything. The lady (I think she was the owner?) At the register was very nice.
-
November 2022 by Bill Le Veque
Great hardware store wonderful customer service recommend this place any day of the week
-
October 2022 by great info
Employees at the store are extremely helpful like no other hardware store ever!I will dread going to home Depot after going to the store ?!
-
September 2022 by Michael Dale
It's a tiny True Value, and most tools etc. are not professional/commercial grade, but the staff is very friendly and helpful, and being the only hardware store on island, the place can be a godsend.
-
September 2022 by Kamel Shikh
Real nice young employees working there.Good fast customer service.They help alot of the elderly clients who come in there in a very nice caring way. It is like one on one customer service for the elderly.Excellent location to serve the community, and get what is needed, and avoid a long drive to big stores that are far away.Good quality products.Prices are reasonable.Lots of free easy parking.
-
June 2022 by Dan Duvall
Usually pretty polite but they are looking for employees now which I believe is due to the manager being difficult to work for. She was extremely rude to me this morning when I asked where an item was.
-
January 2022 by Lisa Ferrell
Very friendly. They have a great supply of fertilizers. Even some Omri approved organic mycorrhizae
-
November 2021 by Jason Thorpe
Surprisingly good selection of nuts and bolts, paint supplies and yard supplies, and super convenient if you live on the island.
-
September 2021 by charlie sliwoski
Nice to have a local hardware store that you do not have to feel like you need a guide to get through. But if you do need help there is always someone available and they are always very helpful. While it is not huge they always seem to have what I am looking for.
-
July 2021 by Fission
I'm glad that smaller franchise businesses are able to stay around and still have great service. I always check to see if they have what I need before I ever go to a large chain store.
-
June 2021 by Kevin C.
Not sure why there are two listings for this store on yelp with different nearby addresses, there is only 1 hardware store on the Island and this is it. The folks inside are always friendly and always helpful, this is basically an old-fashioned hardware store with good customer service and a welcoming atmosphere. It's family-owned and run, and the people inside always have good advice on home projects, and if they don't have something they will always tell you where to find it. There isn't an "Island markup" here, so spend your dollars here and help keep this great community resource going. Mercer Island loves having you here, thanks for your service all these years!