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“Moses Lake location. The tech checked my phone battery and advised that it is still within specs but nearing the end. I opted to have him change the battery since I was there and they had the battery in stock. He said 2.5 hours. Job was done and phone works perfectly. iPhone XR”
“I went in needing some help in regards to a e-sim for a new phone. Chelsey was very helpful answered all my questions and was very quick getting everything set up for me. Highly recommend.”
“My phone locked with Apple logo and a line under it on the screen. Tried to unlock but would not even turn off. Next morning I took it to AT&T and thanks to JERICHO my phone was fixed!!!”
“Angel, along with Daniella, plus Jackie, the store manager that all works there was extremely helpful get my fiancée and my cell phone shopping ready and what plans would be available. They all provided the best customer service that I have ever seen in a long time. They was extremely knowledgeable and was a fantastic help. I am changing over tomorrow from another company due to lack of customer service that had happened when the original manager was moved to a larger city. From what I see, so far these workers here are fantastic, friendly, knowledgeable, and quite helpful. Thanks everyone.Just added, a couple days later I came back, the company Boost Mobile would not let me change my phone to Cricket... I will never use Boost again. I had them for ten plus years and their sevice got so bad.... It was very poor but everyone at Cricket did their best excellent work to please my fiancee and me.”
“I was helped by Michael today and was able to help me fix my eSim issue. Awesome knowledge and was very quick about it. Most importantly, I would like to commend how he was with other clients, there was a build up of waiting customers (predominantly elderly clients) who seemingly needs help with their phones. I unintentionally overheard some of their issues which pretty sounds simple and easy to fix but Michael was very patient and treated them with respect and ultimately fixed their phone issues. Michael definitely needs to be recognized for an excellent service. Kudos to Michael and his team.”
“Had to buy my wife a new phone so I came up to metro pcs here in Moses Lake, the sales associate Monica was very friendly and prompt with her service. I was in and out with a new phone in probably 10 minutes ( my fastest time ever in a Metro) and I very much appreciated that cuz I was busy with other things I had to do that day...All in all I recommend the store, It was clean and staff was welcoming and friendly...”
Mobile Phones
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“Kayla was incredibly patient and helpful. She encountered a problem she had never previously seen. But she was tenacious in her determination to remove my problem. I'm deeply grateful.”