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“I'd like to comment on the positive service I received from Micky and Luis at the Normandy Park location earlier this week.
I visited the showroom looking for a composite decking material that would accent some other areas on my property but wasn't sure which color/brand/style to go with. First Micky showed me the selection of products that were in stock and went over the differences between the textures and installation methods. We went through about 12-15 different ones to find the right accent material that would go with my design idea.
Once we landed on the product she gave me the ticket and Juan came out to take care of my order. He confirmed the material before cutting the 20' sticks into 10' sections to be easier to transport.
The whole transaction was smooth and a nice interaction from the customer service pros at Dunn Lumber.
Thanks again guys and we'll see you on the next project!”
“Been using Windows 101 for the past year and a half. Love their service and prompt merchandise delivery. Been using their Blue Dragon Pro , for solar panel cleaning.”
9:30AM - 5:30PM
3447 4th Ave S, Seattle
Hardware Stores
“This shop has a lot of great inventory, and I really appreciate their mission around salvaging and reusing items. That said, my experience as a shopper could have been better. I felt more like an interruption than a customer while interacting with staff.
The person at the front desk seemed more engaged in a personal conversation about her dog's breed with someone who seemed more like a friend than a shopper, and when she directed me to a more knowledgeable staff member for more detailed questions, the interaction still felt unwelcoming. The counter area was cluttered, hard for me to stand at given the unnecessary obstacles at your feet, and overall it didn’t feel like there was much pride in customer service or presentation of the POS space. I guess I get it if they want to be a basic salvage store, but I think there is more opportunity here to be better.
I did ultimately find what I needed, so if customer experience is not a high priority for you, this shop will likely meet your needs. I plan to return, but I’ll probably do more independent research ahead of time so I don’t need to rely on staff for guidance.”
“Best wood selection and prices around. You can find the sizes you need of most lumber. I really wish they had some hours on weekends, I would buy much more often if that was possible.”
“We buy most of our tile installation materials from Master Wholesale unless we need something on the fly, they happen to be out or not carry something specific we are needing. All staff members we’ve ever engaged with are always helpful. We always get fair pricing and they will price match our other suppliers if there is something we find cheaper. Highly recommend for tile installation materials and tools.”
“I took a Joinery Fundamentals class at Rockler this past Wednesday and learned so much! Duncan did a great job of explaining the why behind each step of our build (a small box with a divider), he thoughftully answered all my questions, he gave bonus insight on squaring lumber in preparation for a project, and he even recommended a few woodworking books! He let me know he's hoping to lead a woodmilling class in the future—I'll definitely be keeping an eye out, as I'd love to attend! I highly recommend classes at Rockler to anyone looking to get started woodworking, as this experience was very approachable for a beginner like myself.”
“Bill was very friendly and patient. He helped me find what I needed and made the visit easy. I really appreciate his help and positive attitude. Such a sweet soul”
“Compton's been my go to for big home jobs for some time. We're redoing our deck and the team there was great to work with. We ended up going with Trex and couldn't be happier.”
“The staff were always friendly and helpful. I’m an individual buying small scale gas and containers. Their prices are orders of magnitude better than places like AirGas. Great to deal with a local company too.
Quickly respond to their emails as well. Great overall experience on my end the half dozen times I’ve visited.”
“The whole group is so helpful and pleasant. Mary Jane is extremely knowledgeable and guaranteed to put a smile on your face.
I am a procurement department of 1 and find the Daco website lacking. However with one call to Mary Jane you will have everything you need.”
“This is a store that deserves 6 stars for absolutely outstanding service. Their prices are on par with other island businesses, and there selection of wares is great, but the people who work here go above and beyond.”
“Our first visit to Harbor Freight. Friendly helpful staff. Surprised at all the items they carry in fairly small store. Only downside is that almost all of the items on sale were gone.”
“I love McLendon hardware. They always do a great job. They always have what you need and they are actually in a pretty decent part of town. Some of the road work is kind of awkward around the business but once you get inside their parking lot, it's pretty smooth sailing.
The people there are very nice and they are very informative about what you are looking for. I recently bought a Kershaw knife from them and it is very high quality. They have a great spectrum of quality products so that way if you can only afford a little bit they still have it for you. If you can afford a lot then they have a high quality options as well. It's great. You can get exactly what you are looking for without having to worry about being priced out.
And if I remember right, I think they can actually order things for you as well and you can pick it up at the store.
And they are also right next to restaurants too.”
“These guys are great. They take care of their clients, always organized and knowledgable. Rick in the key department has been especially helpful. Glad to have them as a resource.”
“These folks are awesome. I’m in the pipe trades and have been using this small business for years. Always perfect orders every damn time! Whatever gasket or bolt you need they’ve got or can get quickly. They’ve got all the gaskets and provide them for most of the bigger suppliers. Just recently, I had them make me a custom sink gasket as seen in the photo below and I couldn’t be happier. Primo Job. I’ll come back again and again!!!”
“Dale is an incredibly helpful and knowledgeable ambassador for Airgas. Helped with a simple exchange for argon. This man deserves praise and a raise! Thanks Airgas Team!”
“I go to Tacoma Screw whenever I need a quality or a specialized fastener. They always have what I need. The employees are hands down the most knowledgeable and helpful people around. I have been coming to them for years.”
“I stopped in to pick up a few tools that were on sale and had a question about one of them. Melissa immediately offered a solution and even went to the back to grab what I needed. She was friendly, knowledgeable, and went above and beyond to help. She’s a great asset to the company and provided excellent customer service.”
“I called because I was in a pinch, Michael in Seattle found the exact custom part I needed. Michael then located it at their Everett facility called up to that facility talking to Michael and Everett who found the part and put it aside for me. This company‘s customer service is what I strive for my business to have! Above & Beyond excellent!”
“Logan went over the virtues and risks of different widths of materials with me to be certain I would have the highest quality cedar and pine for my South Sound project. It was a lot of fun stopping in to the yard and getting a tour of the facilities. Loren, the owner, named his son Logan, who now runs material in the yard, in honor of his good friend who is also the operations guy I spoke with. Real family business with best of family values.”
“My husband and my grandpa's favorite favorite favorite favorite place 10 out of 10 definitely recommend especially because of their low low prices like it's just crazy how they have much better prices than Lowe's and Home Depot.”
“I just want to say thank you so much to Mclendon Hardware staff in Renton. You can tell this business is still family owned.
They were able to order the specific grill and model that I wanted to get. The grill arrived in one week which was way faster than I thought it would be. Bob called me every step of the way and also made sure that my boyfriend and I were confident in our purchase. Upon picking up the grill, we realized that our car was a little too small. No problems there because a gentleman named Kenny at Mclendons offered to deliver the grill for us the same evening. We paid for the delivery which I also thought was very reasonable. Kenny was very careful and kind upon delivery. We couldn’t have done it without Mclendons. Thank you guys!”
“It seemed bigger than some of the other stores in the area. Be conscious of your direction when leaving as the parking space and exit options are a bit restrictive”
“Island Lumber is an institution and a gem in our community. They are one of the few remaining hardware business where there’s healthy group of employees who seriously know what they are talking about, a rarity, and have done what you’re doing. I routinely get and rely on great advice. Their lumber yard is well-stocked, well-staffed and rapid. Their prices fairly reflect the costs of doing business in a place where everything comes in by ferry. The expertise is priceless. Bring your dog. She needs a treat.”
“I order quite a bit of my customers sinks from this location and service is always great and prices are lower than the competition. Tim is always super helpful. It’s a win win! Thank you Ferguson Auburn team!”
“Friendly and knowledgeable staff. We needed a very specific bolt and they had it. We had some questions they answered about some technical details. I know where to find any bolt or nut in the area.”
“Had my chainsaw serviced here,dropped it off on a Friday evening, was ready to be picked up before noon on Saturday,for the original price quoted. Will return for more.”
“I went to Ace Hardware this morning and seriously got the Old School Hardware store customer service treatment. Im Pretty sure the Gentleman's name was Ben. I haven't received that type of customer service in a very long time and I appreciate it. When The Hardware store Gentleman tries His very hardest to help you make sure you're set up that's important. Nowadays that just doesn't happen as often as it should.”
“Customer service at check out was awesome! The gentleman there helped to ensure that the Die and Tap set i bought would actually work to cut new threads for an oxygen sensor install. Worked really well when I got home. Signed up for their savings, and they always have super low pricing for great tools.”
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“Ace Hardware Normandy Park is my favorite hardware store. I can find everything I need here. If they don't have an item in stock, they order it for me and I get it fast. The employees are all nice and helpful. I shop here often, so I don't usually need any help finding items since I know where most things are located. But when I need assistance, they are here to help--from getting items on a high shelf, to making keys, mixing paint, cutting hoses/pipe and delivering bagged gravel. The Ace Rewards Plus Program is great.”