Champs Sports is known for its great customer service and helpful employees. Reviewers mention the pleasant and personable staff, who take the time to assist customers in finding shoes that are both comfortable and stylish. Many customers appreciate the exceptional service received during their visits, even noting improvements in their shopping experience. The store is clean, with nice displays and a selection of the latest products. However, some customers find the prices to be high compared to other stores. Overall, Champs Sports is highly recommended for its supportive staff and quality offerings.