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“Super great customer service at Bay Storage location in Olympia, Washington. Great value, appreciate the relatively low rates. Better than expected experience. Very flexible and convenient after hours circumstances.”
“The people here were so kind and helpful -- they restored some of my faith in humanity. I think they understand that someone renting a U-Haul is probably doing something stressful. They also helped me find the most affordable way to rent what I needed. They really made me feel at ease; I would recommend them to everyone from my own kids to an elderly customer.”
“I had a local move recently and this location had the only large truck available on short notice. I showed up the next day and had to wait in line behind 2 other customers for about 20 minutes, but it seemed like a rare occurance that more than one customer shows up at the same time on a weekday. When it was my turn, the lady in charge treated my well and due to the long wait she deducted the rental fee for a dozen moving blankets for the inconvenience. She also took the time to inspect the vehicle with me, although she gave me the form to sign before I had a chance to confirm the fuel gauge was 100%. It was. I ended up returning the truck after hours, which was super easy. I got an email the next day confirming the truck's return and no additional charges. As a tip, when returning after hours, be sure to lock the blankets in the cab. I didn't rent a hand truck, but I would have tossed it in the cab as well rather than risk it being stolen from the back of the truck before morning.”
“i have no criticism. The trip was a seamless experience and your staff was wonderful. Also I was glad to be able to reserve a truck online. Thanks for being here. Luv you guys.”
“Dan was very kind and helpful. He was also very patient with a difficult customer who was in front of me. Mike was also helpful and made sure the vehicle I rented was clean and ready.”
Truck Rentals
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“These folks are great. Went in on Monday to see if they could put a tow package on my new Honda CRV. They were able to schedule me for the following Friday and it was in the shop for two hours. Good quality workmanship and the price was very reasonable. These people were very helpful too in explaining to me the options and what the cost would be. I've use these folks to install trailer hitches before and I definitely would recommend them.”