Jack's Madrona Autoworks, LLC is highly regarded for its knowledgeable and honest service. Customers appreciate that the staff are straightforward and treat them with respect, without making them feel dumb. The team genuinely cares about helping customers regardless of how much they spend. They provide thorough and quick inspections, often answering follow-up questions and helping prioritize repairs. The shop excels in general repairs and maintenance, with a reputation for excellent communication and customer service. For example, customers have been impressed when their vehicles, such as trucks and explorers, were diagnosed accurately and repaired efficiently. One customer was surprised at how well their vehicle ran after simple maintenance tasks, saving them money compared to costly repairs or replacements. Others have praised the shop for fixing complex issues like water pumps, head gaskets, and rear differentials, often at a fraction of the cost they expected. The staff, including managers like Eddie and others, are described as professional, attentive, and helpful, providing detailed reports and avoiding unnecessary parts or services. Overall, Jack's Madrona Autoworks is seen as a trustworthy, reliable, and friendly place that delivers quality work and honest advice, making it the go-to spot for vehicle repairs in the community.
Jacks is a top line good people. They helped me while I was in a tight spot. Finding a place that you can trust in the work and the cost is hard now days, but Jack's Madrona Autoworks is the best in town!!!
April 2023
Had a terrible sound, it was the rear differential going bad. Service and communication were excellent. Jack and Eddie were awesome. Explorer is like new….for a 2001.Extremely happy…Service: General repairs & maintenance
November 2022
Wow! Unbelievable customer service and attention to my needs. Absolutely no over selling of parts and related services.Performed an diagnostic and Provided an compressive and detailed Post service report outlining future work needed to be done.Eddie is a great and professional service manager that made my repair go smoothly.Thanks... read full comment