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December 2025 by Ezri Schlosser
After 3 years our modem decided to call it quits. We are long time customers with accounts and phones at two locations. We came here at the suggestion of customer service to exchange our modem. Unfortunately the sales people here are more concerned with making money and missteps we had to upgrade our plane by 80 dollars to replace our defective equipment. This is not how things work. Confirmed with customer service. Hopefully this store gets some training. They are about to lose a customer of many years and two accounts with multiple devices to T-Mobile.
Update: Tech Support easily switched out modem by chatting with them online. They apologized and said they would reach out to the store. Whether this happens or not is anyone's guess. Hopefully the store manager pays attention to these reviews.
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December 2025 by Ezekiel Veliz
Bryan made it a bad experience and was very un professional and made me want to cancel my phone plan and wifi
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December 2025 by Julie Bergman
Ryan the technician from Olympia Comcast was very helpful,knowledgeable and friendly…& if you need Internet and/or cable installed then he’s the best.
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November 2025 by Beaches
Update. I had a voice mail this morning, I turn on do not disturb each night, and when I listened the call was from Comcast. THE CALL CAME IN AT 6 A.M.! Unbelievable, 6 A.M. No business should be calling anyone at 6 A.M. Could they not tell what time it is in the customers time zone. I had to verify my address in each of the AI encounters and then with each of the customer service reps I talked to. Yesterday I returned and got a newer box and remote. Nothing but trouble setting it up. Seems like it should be plug and play but it wasn't, took 4 phone calls, 2 of which because the AI gatekeeper hung up on me instead of transferring me to a person when it couldn't understand my discription of the problem. The woman who helped me was awful. I did finally get it set up but she was talking over the tv setup instructions she wanted me to wanting me doing things from her instructions. I had her on speaker so she could hear the tv instructing me on what to do. It finally sermed that all was setup so we ended the call. That's when the tv started reading the program guide to me. My last call was to get the voice to quit reading the the program guide to me. I kept asking the remote how to do it and it kept looking for programs. I looked thru settings and didn't see anything that fit the problem. This last call I was transferred twice, they'd put me on hold to look up something and low and behold I was then told I was back in que for the next agent. Finally a man came on the line and I was told how to do it, AFTER I had to have him clarify by adding in the multiple steps he neglected to tell me. I had to find Voice Guidance settings, which I had not seen in settings but using the microphone feature of the remote finally found. ORIGINAL: Only because I can't leave a -5 star. What an awful tv provider. TV keeps saying I can't do things because internet isn't connected. If Comcast/Xfinity had decent programers it would know I don't have internet. I basically don't have tv either because the cable keeps freezing, the sound goes out for hours at a time, I push a button on the remote and most often it is 10 seconds or more to respond. And that's after I somehow find a way to get past the screensaver that is the only thing that shows when the tv finally connects to the cable.
Let's go back to the fact that I don't have internet. Why when I go to 'on demand' does it show me programs that require internet? And why do I get the computer screensaver?
Why is there no way that I can find to back up after I get to the end of a grouping of shows so that I can get to another category? Why are there 5 billion and one channels when 4 billion and one of them are duplicates (I have basic cable 30 stations? but I have to scroll through all 5 billion of them.) Comcast/Xfinity is a huge waste of time. I have, finally after 9 months, turned on my tv without having to re-pair my remote almost every few times.
I call support and have to get past the computer gatekeeper which if it doesn't get the precise information it wants hangs up on you instead of transfering you to a human. Then I'm on hold for close to an hour only to be connected to someone that either speedtalks or can't understand American-english and forget about getting their name. And said person has no way to transfer me to a supervisor or someone in the USA, but they can return my call in up to 48 hours. It's inexcuseable that said person cannot talk off script. They can't carry on a conversation, only speak back sentences they have memorized. If they don't either put you on forever hold or outright hang up on you.
Why is there no way to get Comcast/Xfinity to provide customer service? Maybe if enough of us sell our stock....
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November 2025 by Michael Winter
I don't really care for this particular store whenever I go in there they're rude and dismissive
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November 2025 by Brandy Q Lane
We went through hell because of some of the staff here. The one lady forgot to give me the receipt proving that I turned in some devices that were accidentally sent to my house in the first place, so when I ran back to get the receipt and she stood there whispering to another staff member and giggling while looking me up and down like I was a fool in the wrong. She then listened to the manager tell me that there was no time to help me because they were closing.
I'm too old for this crap! We went the entire weekend without internet. That same lady refused to take the items two months prior which put me in that predicament in the first place. She still works there so I go to a different store.
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November 2025 by Lance Golder
The staff was friendly and informative. I was lucky because I had to wait less than 10 minutes.
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November 2025 by M. Wagner
Update: I switched to At&t Air. Cheaper, faster, no charge for modem, and they guarantee rates won't increase. Feel free after 5 years of awful, awful xfinity! Highly recommend.
Worst customer service ever. I'm here now, waiting waiting waiting. Standing room only. They have only a few staff here. 27 people waiting. 3 staff members. Horrible. The city of Olympia should release us from this madness.
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October 2025 by Crista Hurling
Everyone was great. I was helped about 7 minutes after I got there.
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October 2025 by Jason Campbell
Waiting area was nice because they know you’re going to wait a long time for assistance…I waited 40 min to speak to a representative who had to ask twice do supervision to accomplish tasks.
Inventory system wouldn’t appropriately scan equipment until the third try.
Pay in person kiosk only allows payment on certain types of accounts, but customers aren’t informed of that and then have to go stand in line.
Online call menus are extensive and frustrating as hell.
New ISP comes with no instructions about initial access.
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October 2025 by Harley Literal
Make sure you have a full day, it takes them an 2 hours to pay a freaking bill, I’ve seen people come and go and they still tell me it’s gonna be an hour, worst place ever.
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October 2025 by Andrew Sova
Wait time was a little long for the middle of the day but once I was impressed with how competent, thoughtful, and patient the staff were.
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September 2025 by Nickolas Thompson
Arrived for just a equipment pickup but manager on shift lied to me and said I had to change my plan that I already signed up for and was approved for. Her lying caused my original price of $85 to change to $112. I'm looking options to change already as this is terrible customer service from your employees.
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September 2025 by Vicki Hudson
Caleb is so great! Smart and kind!! Thank you for all your help!
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September 2025 by Taya Nolan
I’m not usually one to leave reviews at all, but Xfinity has been one of the most frustrating companies I’ve ever dealt with.
I want to start with the fact that the people I’ve talked to in-person/in the store in Olympia were awesome and kind. But unfortunately, any other interaction I’ve had with Xfinity over the phone has been a complete nightmare.
I started using Xfinity in August of 2023. I was moving out of WA in June of 2025. I called to cancel my account because the area I was moving to did not have Xfinity services and I had been off-put by the previous communications and customer service I’ve experienced with Xfinity.
When I called to cancel, the lady I spoke to was demanding that I transfer my service and that I was unable to cancel. She said I was “in a contract”. I repeatedly asked when my contract was over, and she refused to answer. She was diverting - telling me I had no other option other than to transfer the service to another location or to a friend. She even insisting on me doing a 3 way call with my old roommate who needed WiFi for her new apartment to transfer my service to her. I had to ask at least 5 or 6 times WHEN my contact was over. I was willing to pay an early termination fee is needed. She finally admits that my contact is over the DAY AFTER I was requesting to terminate service… So, I then requested to cancel service for July 1st 2025 instead of June 30th 2025… It was ridiculous. She was rude, still continuing to haggle me, trying to get me to get on their phone plan, asking me where I’m moving, demanding I switch my family’s WiFi to them (in a state that doesn’t have Xfinity?)… It was exhausting 30 minuet phone call that should’ve only taken 5-10 minuets.
I finally get my service canceled. I then go to return my equipment and ensure all is paid. They were super helpful in person, let me return my equipment and ensure me my service was all fully paid and scheduled to end at the beginning of July.
I have since received messages confirming my service being canceled and also confirming my final payment. Since then, I have received messages stating I have additional balances to pay. I go online, and it says I’m all paid up… I have done this repeatedly where it says I have NOTHING to pay. But I am now receiving messages that my “outstanding balance” was sent to collections.
I have always paid everything I’ve owed on time or early. Long story short — If you want an internet provider that offers you price transparency, good service and respectful communication that values your business over their desperate financial gain, then stay far away from Xfinity. This has been the most frustrating experience, and all for WiFi that worked maybe half of the time.
