The Xfinity Store by Comcast provides internet, cable, and phone services. Staff are described as helpful, knowledgeable, friendly, competent, thoughtful, and patient, working tirelessly to resolve problems. Customers report receiving good service, loyalty discounts, and cheaper plans than competitors. However, wait times are often long, both in the store and on online call menus. The in-store experience can be frustrating, with issues in the inventory system and payment kiosk. New service sometimes comes with no initial instructions. Despite some inconveniences, many customers feel the assistance is worth the visit.
Not quite sure if he works at this store or overall for Xfinity but had an easy, quick, and helpful conversation with Trayvon when I needed assistance over the phone. Thanks!
September 2026
As a corporation, I'm not a fan of Xfinity. They are my only option for internet so I put up with them. I visited the Olympia store today and I thought the service was above average and I was dealt with fairly.
July 2026
There was no wait, I was helped immediately and the person who helped me was friendly and helpful
