Packwood Ace Hardware is a locally owned and operated store that is part of the community and committed to being "the Helpful Place." The customer service is amazing, best around, and the employees are the helpful hardware folks. They are so kind, so helpful, and friendly, living up to their slogan. Employees go above and beyond, are patient, and do not rush customers, even when closing soon. They help find exactly what is needed and explain how to install it. They are more than nice and helpful with projects like mixing paint for a tile project, with amazing end results. It is a convenient shopping experience with personal service and quality products from local experts. They even offer popcorn. Helping customers is the most important thing they do, making it a very easy and helpful visit.
While looking for a specific part for the kitchen, Ace hardware did a fantastic job in setting us up. Getting us what we needed and appreciated their professionalism. Ace is cool to me. Hat
August 2026
Amazing service, helped us pick out a booster and gave us a ride after their shift when our truck broke down
May 2026
I consistently get great service here. I often see Travis or Chris who are friendly, diligent and seem genuine in wanting to be helpful. If they don't have something in stock they are creative in trying to find a substitute, are willing to look for it or order it.
