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November 2023 by Amanda Lawrence
We have purchased 5 vehicles from Bill Robertson since 2016! They are the first place we always look and have yet to go anywhere else since our first purchase. They all have been honest and professional every time!We have worked with Jon and AJ before, but this last time we worked with Nic to purchase our latest vehicle (2023 Pathfinder) on 10/30/23. Nic was great working with us on trading in our 2018 Pathfinder for the 2023. I loved my 2018, but I LOVE LOVE my 2023!!! Thank you, Nic, for being amazing and making it a very seamless experience!
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November 2023 by Hallie LenWai
My dad and I had a great experience with the entire staff. My sales associate Nicolas Gamez was amazing, he had excellent communication, and went above and beyond to help me get the car that was perfect for me! I would definitely recommend them and go back myself. Aloha! *:)
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November 2023 by MARIA GAMEZ
Nic made buying a new car fast and easy! He handled the paperwork with efficiency and was very professional and knowledgeable about the car he was selling to me. Every employee that I met that day made me feel welcome, comfortable and confident about my purchase. I highly recommend Nic and Bill Robertson Nissan for your new car purchase.
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November 2023 by Jaden Padilla
I’ve been to many car dealerships and this one definitely wins. Nic helped me get the car I wanted, he was super helpful, patient with us and comfortable to work with. I definitely recommend him.
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October 2023 by Jun Yan Ding
Nick, the sales person who is taking care of my case, is very responsible and did his best to help me choose the ideal car. I can feel he is really happy to help customer. He answered all my questions in patiently and in great detail. He also ran around to talk to the manage and financial to try to get the best deal for me, with a big smile on his face all the time.The whole purchasing process was enjoyable and fast, only in 3 hours and I am the one slow things down :)
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October 2023 by Lonnie Hill
Jeff McGowen was a great salesman and I recommend him if you are considering buying a car from this dealership. I went in knowing what I wanted and I got it without feeling hassled or pressured. I would consider buying another car from Nissan with Jeff's help in the future. Thank you Jeff!
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September 2023 by Dawn Rua
I absolutely love this place. They are so helpful and caring and they really go above and beyond to help you. I especially love their salesman named AJ. He sold me my car a couple years ago and was an absolute dream. We have had several people go to them since and they had great experiences. The only thing i regret is buying a chrysler from them because when i have any problems with the mechanics of the car i have to go through chrysler ??. Definitely buying a nissan next time. Please go see AJ he will give you the best customer service and no pressure sales. Super helpful and knowledgeable.
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September 2023 by Cinthia Schneider
Thank you to Michael at the service desk for always being so helpful and going above and beyond to make sure I am satisfied with the service. You are kind and great to work with. You make Nissan feel like a safe place and therefore make it easy to return when needed.
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August 2023 by Gillian H
Purchased an Altima through Bill Robertson and after less than 4 years of ownership with 62k miles our transmission failed. Dealership is unwilling to assist and only one finance agent has been willing to work with us on the vehicle issues. Full replacement cost for the transmission is on the customer at $6,500 on top of poor customer service.
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August 2023 by Adrian Trujillo
The Bill Robertson Nissan Dealership staff exhibited a warm and courteous demeanor. Remarkably, the service team accommodated me even without a prior appointment, a rarity in the current landscape where many dealer service departments are confined to scheduled visits due to post-COVID adjustments. They promptly notified me as soon as my vehicle was ready, and also conscientiously informed me about upcoming services that warranted consideration. The waiting room maintained a pristine and welcoming atmosphere. I am undoubtedly inclined to return for forthcoming services.
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August 2023 by Shelton Musgrave
There is nothing more frustrating than buying a car from another dealership that has intermittent issues that cause you to break down on the highway. However, this dealership was up for the challenge, got everything fixed, and got me back on the road. Thanks, everyone for your help! You did a great job.
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August 2023 by robert pardo
Thank you Jeff, Cliff, and Justin in finance, very smooth experience, I never felt pressured by any of these three. I would definitely purchase here again, and I appreciate the fact that my wife and I were treated with respect. That didn’t change when we said we want to think about it. We were given a fair price on trade, 10 out of 10 experience. Thanks Bob and Minerva Pardo
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August 2023 by Michelle Withers
I'd like to give a shout out to Lisa who is the manager of the service department. I bought my vehicle from Bill Robertson. That was the start of good my experiences. I've since moved to Olympia. I was traveling between UT and Olympia. I got to Pendleton on my way back from UT. We stopped for gas and unfortunately it wouldn't start. After about 30 tries it finally fired up. I called the service department in Pasco and was connected with Lisa. My favorite part was, "let me ask you a few questions." She didn't make quick assumptions or tell me just to come in. We went over a few possible causes then she offered to find a way to fit me in to have the car diagnosed. I took her up on her offer and very quickly diagnosed it then discussed with me what the diagnosed said. She was a fabulous mix of kind and professional. Thank you Lisa for your real SERVICE.
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August 2023 by Chris M.
Worst dealer experience ever! We were after a specific car and had been in contact with them all day about it. We drove an hour to look at it. They still needed to do their post delivery inspection so we could not drive it out that day- which is fine but they did not even have the keys for us to look inside when we got there! We were also handed off to another sales person when we walked in. The new sales person did not even try to show us anything else. It was truly like our business did not matter to them. She said she would reach out the next day and I did not hear from her until two days later when she told us that someone came in to look at the car before the inspection was complete and they bought it. We were not even offered that option!! Lowball trade in offer to boot. We went to another lot in town that day and purchased something even better- AND they gave us $2K more on our trade than Roberston's offered! Things happen for a reason I guess, but these guys DEFINITELY missed a sale from us. Nothing could make me spend even a penny at this dealership in the future. There's plenty of other options in Tri Cities- buyer beware of this one!
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July 2023 by Deysy Amaya
We recently purchased a beautiful truck from Bill Robertson Nissan. Their customer service is amazing!!! John our sales representative was very down to earth and so helpful! He answered absolutely all of our questions, and made the transaction extremely smooth and fun! Thank you dearly for providing us with a great experience. Blessings to this business and John!! Ask for John. You will NOT regret your experience.
