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March 2024 by wang man
Amy and Liam(?) are very nice, thanks for all your help!
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October 2023 by Katherine Brits
The postmistress is fine as a person. I've met her three times, and she's been helpful and friendly. The service, however, is run poorly. Mail is delivered days late; you see it on USPS's Informed Delivery mail for that day, and it doesn't actually show up in your mailbox until three days later, if ever. I have letters that I see on Informed Delivery due to be delivered on the say that never make it to my mailbox. They are never returned to sender, they just disappear between the Post Office and my house.Mailman is lovely and wonderful as a person, but he never actually picks up the mail unless he's also delivering something. The mail can be in your box, with the flag down, on a main road, for DAYS, and nothing. In the end you lose patience and take it down to the post office yourself. We constantly, and I mean CONSTANTLY get mail for the people around the corner, who have the same house number, but a completely different street name.I've sent packages that have been returned because the address isn't somewhere USPS actually delivers (new housing complex), and the postmistress refuses to refund the cost, or even the additional services purchased, because how was she to know they don't deliver there. Well, I called the USPS helpline, and the random stranger who answered knew they didn't deliver there, because all of USPS shares the same system, so...I've lived in a dozen different places in a handful of states across the US, and I have never had an issue with the post office until now, where it is a repeated hassle.
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October 2023 by Katherine C.
The postmistress is fine as a person. I've met her three times, and she's been helpful and friendly. The service, however, is run poorly. Mail is delivered days late; you see it on USPS's Informed Delivery mail for that day, and it doesn't actually show up in your mailbox until three days later, if ever. I have letters that I see on Informed Delivery due to be delivered on the say that never make it to my mailbox. They are never returned to sender, they just disappear between the Post Office and my house. Mailman is lovely and wonderful as a person, but he never actually picks up the mail unless he's also delivering something. The mail can be in your box, with the flag down, on a main road, for DAYS, and nothing. In the end you lose patience and take it down to the post office yourself. We constantly, and I mean CONSTANTLY get mail for the people around the corner, who have the same house number, but a completely different street name.I've sent packages that have been returned because the address isn't somewhere USPS actually delivers (new housing complex), and the postmistress refuses to refund the cost, or even the additional services purchased, because how was she to know they don't deliver there. Well, I called the USPS helpline, and the random stranger who answered knew they didn't deliver there, because all of USPS shares the same system, so...I've lived in a dozen different places in a handful of states across the US, and I have never had an issue with the post office until now, where it is a repeated hassle.
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August 2023 by Jocelyn Cheung
A lady helped me out! She was so kind and knowledgeable :)
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August 2023 by Google User
Great place, limited hours though. I used to have a PO Box here, sometime like 25 years ago for the longest time.When I'm at the Point, I drop-in and reminisce about the "good old days". Yeah, I'm old!
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February 2023 by Sameer Waraich
Don't listen to the bad reviews. The staff were pleasant, informative, and extremely patient. They allowed me to take my time to pack my items and helped me with every step along the way.
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January 2023 by Eleios
So very helpful! Both women in the office were professional, friendly, and went out of their way to help me. Thank you!
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January 2023 by Sarah Buddingh Smith
Such professional and personable assistance. Casual, friendly banter, even. I legitimately enjoyed the experience! Thank you for the help!
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November 2022 by EGB Bo
I’ve visited twice. ….Could be more friendly, patient and helpful.
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October 2022 by Dennis Gursey
I don't know what problem the other people have with the lady at the post office. She's been very talkative and helpful when I needed to mail something across states.
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October 2022 by Bigfish Tuna
AVOID. Rudest woman in the world running it. This used to be a decent place but it's crashed since a few years back when they changed management. Thank god the UPS store opened.
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July 2022 by Canny M.
Something is wrong here. I have had really rude exchanges with postmaster. I am missing 2 packages.This cost me more money than the mailbox cost. It has never been like this in the past with other postmasters. I found a fabulous alternative so my clients do not have to go through this. Its not USPS. It's just this postmster. In my humble opinion.
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June 2022 by brandon
If you're looking for terrible customer service look no further! Go here if you like to wait forever, get charged for everything, etc.
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June 2022 by Marty Russell
Outstanding friendly service at the Pt. Roberts P.O.This morning I mailed a package for the first time from this PO, and I cant say enough about how friendly & professional the gal at the counter was.I wish I’d gotten her name to give her a personal shout out here, but she was fantastic.She put the grumpy ol’gal at my local PO to shame!Thanks to all the staff at the PO in point Roberts for a true pleasure! :)
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June 2022 by Frankie G
The woman running this post office is the rudest individual I’ve encountered in Point Roberts. It’s bizarre to think someone hired this person to do a job that involves customer service, let alone manage it. Apparently loosing my package was somehow my fault, and then told me I would just have to drive around Point Roberts and asking other businesses if they had my package. What on earth?On top of not receiving my package, her level of concern matches her miserable attitude and dry remarks. Coming here and having to deal with this miserable person was not worth the money I just paid in gas and time, only to go home without my package that clearly stated it had been delivered here.Point Roberts is otherwise a beautiful place.
