O'Reilly Auto Parts in Port Angeles provides automotive parts, tools, and accessories. The store offers services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. It also has a free Loaner Tool program and can resurface brake rotors and drums. Reviews highlight exceptional service from the staff. Employees are described as amazing, showing great attitude, willingness, and effort. They make the extra effort to figure out problems and solutions, even testing solutions before a part is purchased and installing parts themselves. Staff are knowledgeable, kind, friendly, and helpful, providing exceptional service. They guide customers, help isolate problems, and hold parts. In one case, an employee connected a customer with someone who could help change an alternator in the parking lot and offered local recommendations. The staff also makes an effort to use inclusive, gender-neutral language. Customers report being amazed by the service and express a definite intent to return.
Just your average parts store used to be very good until Corey left and went to some other job and now the customer service is not as good
March 2025
Mitchell was his name I believe; he was a nice guy… very helpful but them smart mouth young “men” spouting off back hand comments under their breath better get their act together.
