Verizon's authorized retailer, Victra, in Port Townsend, WA, is committed to providing the best possible experience for its customers. The store's knowledgeable and dedicated consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the store's staff for their exceptional service. When a customer's phone screen was completely shattered during a vacation, the tech was able to access the customer's data and transfer it to a new phone within an hour, despite the damage. Another customer, who was with a different provider, was still helped to find the parts and pieces they needed. The store's team, led by Tyler Pratt, has been described as extremely helpful, competent, and patient, even when facing system issues. They have been commended for their friendly and knowledgeable approach, and for helping customers save money through business accounts.
Tyler went well beyond ANY expectations when my phone got damaged and I took it in on a wing and a prayer. He was able to save irreplaceable data and a lifetime of pictures and memories. We cannot say enough about the level of professional service received here and wholeheartedly recommend the store and employees.
September 2026
She was very informative positive and really enjoys her She's she was training a new employee and was very attentive and informational. Explain things very well and took care of the customers she carried a lot.
May 2026
Tyler was Awesome, he assessed my phone promptly and helped resolve my issues. I was taken care of and felt appreciated as a customer. Highly recommend our local Verizon store!
