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March 2024 by Ave Diaz
Jason took extra care to set up the screen protector on my new iPhone.!!! A message for Verizon: the company should provide initial accessories as part of the iPhone price!!!!
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January 2024 by Scott Short
It was great and all got my questions answered... So much better than attempting to communicate with a live customer service rep.
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December 2023 by Erin Jonsson
Great experience, despite a hiccup with trading in my old iPhone. Thank you Onyx!
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November 2023 by Marti Hetrick
Need more help
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October 2023 by Javier Munoz
Here in Port Townsend the service is the worst the employee knows absolutely nothing about cell phones
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August 2023 by Leticia Huber
Jason was professional ,efficient, helpful and resourceful. A pleasure to do business with him!... After years of absence (due to lack of efficient help at that store) daring to come back was a very welcome surprise because of ... JASON!...Happy Customer ??
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May 2023 by Juliana Zir
Jason was knowledgeable and very friendly. I had a great experience.
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May 2023 by Ingrid V
Manager needs staff. Despite no staff, he was friendly and helpful.
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March 2023 by Judy Robbins
P.T. Verizon store has the best manager, Jason. He is efficient, courteous, patient and hard working. He fixed my iPhone fitting my problem in between serving two other people and he was working alone!
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February 2023 by Robert DeWeese
Jason was extremely helpful. When he did everything he knew how to fix my phone, and nothing worked, he called Verizon tech support, waited on hold for 10-15 minutes, & eventually found an answer -- all this while patiently dealing with multiple other customers in the store. Kudos!
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February 2023 by Mark DeJarnatt
Horrible service. We won't go back, and it is making us look at switching carriers even though it's a rep. Save your time, and frustration and opt elsewhere.
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January 2023 by Rat F.
Worst customer service we have ever had. We where there for 3 hours and our problem was not fixed. In that time we witnessed 3 other customers leave unhappy as well. He made it feel like it was our fault and our problem. Not an exaggeration to describe him as verbally assaulting (did not have a name tag and never introduced himself so we do not have confirmation of his name - on the receipt it said Josh but unsure if that was actually his name). Definitely won't be returning here and would recommend you all steer clear of this place as well. Still trembling from the experience.We are new to this area and have had only had great experiences with literally EVERYONE else in Port Townsend as well as in Sequim. This store is unfortunate on so many levels.
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December 2022 by BARBI SCHMUHL
The employees need more customer support. Tried to return a screen that cracked and they would not accept.
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December 2022 by Chet Reeser
I was given the help I needed. It took a bit of time but my representative got everything done beyond my expectations. Thank you Jason
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October 2022 by Tim Schulz
I loved Verizon service and the hometown store we had.. Tom Kim kept my whole family as Verizon customers for the last 15 years because of the level of service he provided. If he behaved in a similar manner as I was treated today, we'd be with another carrier.Moving to another small town I'm disappointed by how the store manager behaved. I will never return to the local store, and would recommend doing any business online or with another carrier after today's trip in to this store.
