University Collision of Pullman is highly regarded for its exceptional customer service and quality repairs. Reviews highlight the responsiveness of the staff, particularly a team member who answered calls on a Sunday and kept customers informed throughout their repair process. Many customers appreciated the quick turnaround, with repairs often completed within a few weeks, despite challenges like weather and part shortages. The business excels in handling insurance claims, making the process seamless for those unfamiliar with it. Customers noted that the team went above and beyond, assisting not only with vehicle repairs but also providing support during emergencies, such as transporting a customer to the ER after a fall in the parking lot. Randy, the owner, is frequently praised for his kindness and understanding, making customers feel valued and cared for. The company is committed to delivering quality work, even revisiting previously completed jobs to ensure everything is perfect. Their attention to detail is evident, with thorough cleaning of vehicles upon completion. With competitive rates and a strong reputation for customer loyalty, University Collision of Pullman is recommended for anyone in need of vehicle repair services.
Great service. The were quick and did what they said they would do!
July 2025
I went to the West Coast and got my window popped. I drove back and showed up two minutes till closing on a Friday and they helpfully ordered a window for installation. It took them maybe 30 minutes to do with an after market window for cheaper than OEM. A lot quieter than driving the pass with my makeshift harbor freight... read full comment
June 2025
I had been told by someone else in town that my car was totaled out. University Collision did an amazing job making her look like new and in a week for about $3k-4k lower than than the other guy quoted. Thank you guys! I appreciate it! Would recommend to anyone!
